Summary
Work History
Education
Skills
Volunteer Experience
Attributes and Abilities
Websites
Timeline
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Lillian Richardson

East Lansing,MI

Summary

Proven Baking Specialist at Crumbl with expertise in complex baking science and a commitment to exceptional customer service. Demonstrates top-tier skills in dough handling and maintaining impeccable cleanliness standards. Thrives in fast-paced environments while consistently exceeding both employer and customer expectations.

Work History

Customer Service/Baker

Crumbl
Okemos, Michigan
  • Mastered baking science techniques.
  • Performed duties swiftly and effectively in dynamic settings.
  • Implemented strict adherence to recipes and quality control methods.
  • Excelled in both independent and team-based work.
  • Regularly upheld high standards of workspace cleanliness.

Esthetician-Receptionist

Roehm's Day Spa
Lansing, Michigan
  • Acquired skills to handle daily spa operations from open to close.
  • Met and exceeded the expectations of customers looking for personalized beauty services.
  • Completed cash and credit sales efficiently.
  • Educated on, and enforced, sanitation practices (accentuated within cosmetology school).

Customer Service

Culver's
Hartland, Michigan
  • Offered warm and welcoming hospitality at all times.
  • Ensured high levels of customer service in a fast-paced environment.
  • Ensured outstanding customer satisfaction through effective greetings.
  • Completed payment transactions accurately and promptly.
  • Maintained reliability in a team setting.
  • Adept at maintaining stamina during long shifts.

Education

Bachelor of Education - Science Education

Lansing Community College
Lansing, MI
06-2027

HIGH SCHOOL DIPLOMA -

Milford High School

Licensed Cosmetologist -

Oakland Schools Technical Campuses (OSTC)
Michigan

Skills

  • Baking
  • Decorating skills
  • Flavor pairing
  • Minimize ingredient waste
  • Dough handling
  • Menu planning

Volunteer Experience

  • Detroit Flood Clean-up, Participated in flood recovery helping provide clean-up service to several affected family's homes when a state of emergency was declared for Detroit and surrounding Wayne County following a storm that began on 06/25/21.
  • Adopt-a-Road Program, Participated in roadside clean-up and beautification where we provide regular service for 'Adopt-a-Road'.

Attributes and Abilities

  • Eager to Learn, Have a desire to expand my current skillset and increase my value wherever needed.
  • Building Relationships of Trust, Able to communicate effectively, resolve conflict quickly, build rapport, actively listen, and problem-solve.
  • Integrity, Able to maintain trustworthy relationships with co-workers and clients, avoiding improper and unethical behavior. Will follow rules, processes, and procedures always.

Timeline

Customer Service/Baker

Crumbl

Esthetician-Receptionist

Roehm's Day Spa

Customer Service

Culver's

Bachelor of Education - Science Education

Lansing Community College

HIGH SCHOOL DIPLOMA -

Milford High School

Licensed Cosmetologist -

Oakland Schools Technical Campuses (OSTC)

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Lillian Richardson