Lillian Ritchie
Fort Wayne,IN
Summary
Dynamic professional with a proven track record at Sweetwater Sound, excelling in persuasive communication and mediation skills. Successfully enhanced workflow efficiency and customer satisfaction through strategic project coordination and relationship building. Adept at multitasking and critical evaluation, driving continuous improvement initiatives that align with organizational goals.
Overview
7
7
years of professional experience
Work History
Gibson Liaison
Sweetwater Sound
09.2020 - Current
- Assisted in communication between departments and companies to ensure alignment on project goals.
- Developed presentations to effectively communicate project updates to management.
- Enhanced workflow efficiency through the organization of shared documentation systems.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Supported team meetings by preparing agendas and taking detailed minutes.
- Coordinated logistics for events, including scheduling and resource allocation.
- Conducted research to gather relevant information for project proposals.
Store Manager
Ben's Pretzels
05.2017 - 08.2020
- Supervised daily operations, ensuring compliance with company standards and policies.
- Implemented training programs for staff, enhancing team performance and customer service skills.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Developed sales strategies that increased store revenue through targeted promotions and events.
- Facilitated team meetings to communicate goals, share feedback, and foster a collaborative environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Shift Lead
SUBWAY®Restaurants
2014 - 2017
- Supervised team operations, ensuring adherence to safety and quality standards.
- Trained new staff on operational protocols and customer service best practices.
- Streamlined workflow processes, enhancing efficiency during peak hours.
- Coordinated shift schedules to optimize staffing levels and coverage.
- Monitored inventory levels, facilitating timely replenishment of supplies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
East Noble Highschool
Kendallville, IN01-2017
Skills
- Mediation skills
- Persuasive communication
- Representative experience
- Critical evaluation capacity
- Verbal and written communication
- Collaborative relationships
- Goal setting
- Issue resolution
- Performance reporting
- Recordkeeping
- Multitasking Abilities
- Time management
Timeline
Gibson Liaison
Sweetwater Sound
09.2020 - Current
Store Manager
Ben's Pretzels
05.2017 - 08.2020
Shift Lead
SUBWAY®Restaurants
2014 - 2017
High School Diploma -
East Noble Highschool
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