Lillian Roberts
Knoxville,TN
Summary
At Stanley’s Greenhouse, I leveraged my expertise in plant care and customer service to enhance sales and operational efficiency. Through strategic plant arrangement and effective pest control, I contributed to a healthier plant environment and improved customer satisfaction. My ability to collaborate and communicate with the team led to a more organized and productive workspace.
Overview
13
13
years of professional experience
Work History
Greenhouse Worker
Stanley’s Greenhouse
Knoxville, TN
02.2024 - 06.2024
- Unloaded plants and nursery items from delivery trucks.
- Assisted customers with finding requested plants and flowers.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about plant care
- Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
Head Bartender
Tupelo Honey
Knoxville, TN
08.2016 - 05.2023
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends...
- Created attractive bar displays by strategically arranging bottles and glasses.
Server
Wild Wing Cafe
Knoxville, TN
08.2012 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Off Broadway Shoes
Knoxville, TN
06.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy...
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Environmental Sociology - Environmental Issues And Globalization
The University of Tennessee - Knoxville
Knoxville, TN05.2016
Lakeside High School
Atlanta, GASkills
Sales experience
Customer Service
Plant Nutrition
Plant identification
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Multitasking
Critical Thinking
Adaptability
Singing
Accomplishments
I successfully completed a thru-hike of the Appalachian Trail.
Timeline
Greenhouse Worker
Stanley’s Greenhouse
02.2024 - 06.2024
Head Bartender
Tupelo Honey
08.2016 - 05.2023
Server
Wild Wing Cafe
08.2012 - 06.2016
Sales Associate
Off Broadway Shoes
06.2011 - 06.2012
Environmental Sociology - Environmental Issues And Globalization
The University of Tennessee - Knoxville
Lakeside High School