Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lillian Roche

Philadelphia,PA

Summary

Patient-focused and detail-oriented with experience in coordinating and managing patient care. Skilled in scheduling appointments, managing medical records, and providing excellent customer service. Ready to contribute and excel in a team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

PSA

Internal Medical Associates of Abington
Jenkintown, PA
11.2023 - Current
  • Provide support and guidance to colleagues to maintain a collaborative work environment.
  • Answer incoming calls from patient's and provide assistance with relaying messages to doctors, scheduling appointments, billing questions, and other doctors office related issues.
  • Input patient demographic data into electronic health record system.
  • Scan documents into electronic health record system as needed.
  • Verify insurance information, collected payments, and scheduled appointments.

PROGRAM COORDINATOR

Temple University Hospital
01.2021 - 10.2023
  • Coordinated care delivery for inpatient and outpatient settings
  • Managed patient admissions and facilitated effective follow-up procedures after discharge from the EMU.
  • Maintained responsibility for accurately submitting billing codes to insurance
  • Managed scheduling and reminder calls for patient appointments

LEAD CLERK

Temple University
01.2020 - 01.2021
  • Ensured accurate check-in process for patients by verifying demographic information
  • Verified insurance and referrals for patients
  • Checked out patients after visits and scheduled procedures and follow-up appointments
  • Submit prior-authorization to insurance for medication/procedures
  • Answered calls on multi-line telephone system to direct callers, provide information and make appointments
  • Performed data entry related to referrals into electronic health record systems.

Outpatient Service Coordinator

St. Christophers Urgent Care
04.2018 - 01.2021
  • Ensured accuracy of patient demographic information
  • Proficiently triage patients, ensuring proper preparation before seeing the doctor.
  • Provided patients with clear instructions for scheduling follow-up appointments with referred specialists.
  • Managed proper invoicing of insurance claims utilizing precise ICD codes provided by physician.

LEAD CUSTOMER SERVICE REPRESENTATIVE

Greater Philadelphia Health Action
06.2016 - 04.2018
  • Ensured patients were checked in by front desk staff.
  • Managed the sorting and delivering process for all incoming faxes
  • Followed up on pt ER reports and scheduled a post discharge visit
  • Offered assistance when needed for check-ins
  • Managed front desk staff call outs and vacation schedules through calendar organization.

Education

HIGH SCHOOL DIPLOMA -

Phillip Randolph Career & Technical HS

Skills

  • Multitasking
  • Computer Skills
  • Data Entry
  • Fluent in Spanish
  • Strong leadership
  • HIPAA Compliance
  • Insurance Practices
  • Proficient in Nextgen & EPIC
  • Medical Record Review
  • Call Center
  • Billing & Coding
  • Medical Terminology

Certification

Medical Assistant Certification 6/2024

Timeline

PSA

Internal Medical Associates of Abington
11.2023 - Current

PROGRAM COORDINATOR

Temple University Hospital
01.2021 - 10.2023

LEAD CLERK

Temple University
01.2020 - 01.2021

Outpatient Service Coordinator

St. Christophers Urgent Care
04.2018 - 01.2021

LEAD CUSTOMER SERVICE REPRESENTATIVE

Greater Philadelphia Health Action
06.2016 - 04.2018

HIGH SCHOOL DIPLOMA -

Phillip Randolph Career & Technical HS

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