Lillian Rosado
Sebastian,FL
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in any setting. Dedicated to company growth. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier/Check Casher
Coastal Bound LLC
Vero Beach, FL
10.2022 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Accounting Manager
ORC Services Inc
Sebastian, FL
01.2020 - 10.2022
- Developed and implemented effective accounting policies and procedures.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Answered incoming calls and directed inquiries to the appropriate parties.
- Compiled data and generated reports for management review.
Customer Service Cashier
Winn Dixie Supermarket
Sebastian, FL
05.2017 - 01.2020
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Branch Manager/Tax Preparer/Receptionist
H&r Block Tax Svc
Syracuse, NY
01.2007 - 04.2017
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
- Provided guidance on financial decisions related to taxes.
Education
Associate Degree - Accounting And Finance
Bryant And Stratton College
Syracuse, NY01-2010
Bachelor of Science - Marine Science
Everglades University
Boca Raton, FLSkills
- Customer Service Excellence
- Proficient in Quickbooks
- Data Entry
- Cash Handling
- Payroll Administration
- Bookkeeping
- Invoice Processing
- General accounting
- Billing and Invoicing
- Microsoft Office Suite
Languages
Spanish
Native/ Bilingual
Certification
- Florida Notary
Timeline
Cashier/Check Casher
Coastal Bound LLC
10.2022 - 02.2024
Accounting Manager
ORC Services Inc
01.2020 - 10.2022
Customer Service Cashier
Winn Dixie Supermarket
05.2017 - 01.2020
Branch Manager/Tax Preparer/Receptionist
H&r Block Tax Svc
01.2007 - 04.2017
Associate Degree - Accounting And Finance
Bryant And Stratton College
Bachelor of Science - Marine Science
Everglades University
- Florida Notary
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