Lillian Ruiz
Del Valle,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Lead /Customer Service Cashier
Sonic Drive-in
07.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained accurate records of customer transactions for reporting purposes.
Education
High School Diploma -
Del Valle High School
05.2023
Skills
- Drawer Balancing
- Paperwork Processing
- Complaint Resolution
- Loss Prevention
- Money Handling
- Merchandise Stocking
- POS System Operation
- Customer Service
- Payment Collection
- Customer Relations
- Stock Replenishment
- Cleaning and Sanitizing
- Payment Processing
- Inventory Stocking
- Analytical Thinking
- Work Task Prioritization
- Detail-Oriented
- Return and Exchange Processing
- Problem-Solving
- Inventory Management
- Order Taking
- Reporting and Documentation
- Credits and Refunds
- Ticket Sales
- Point of Sale Software
- Pricing and Markdowns
- Transaction Balance Sheets
Timeline
Lead /Customer Service Cashier
Sonic Drive-in
07.2022 - Current
High School Diploma -
Del Valle High School
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