Lillian Saldana
Brownsville,TX
Summary
Bilingual Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
Case Manager
Southwest Key Programs
04.2020 - 04.2025
- Managed and successfully reunified 220+ youth with their families, demonstrating expertise in diverse and complex cases, including pregnant youth, home study, and PRS cases.
- Led the evaluation process for potential new sponsors through comprehensive screenings encompassing background checks, interviews, and address verifications, ensuring safe and appropriate placements.
- Served as a critical liaison between program services, youth, and families, facilitating clear and consistent communication to ensure smooth case progression.
- Empowered sponsors by connecting them with vital community resources, including contact information for food, health, mental health, and crisis support.
- Actively participated in weekly case staffing, planning, and meticulously documented case reviews, contributing to effective team collaboration and informed decision-making.
- Ensured timely and accurate processing of Significant Incident Reports/Child Level Events on UC Portal/ETO software, adhering to all state regulations and ORR guidelines.
- Mentored and trained new Case Managers on essential processes such as intake procedures, incident report completion, and appropriate case management documentation, demonstrating leadership and contributing to team development.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Youth Care Worker
Southwest Key Programs (Nueva Esperanza)
04.2019 - 04.2020
- Provided direct care supervision for youth contributing to a safe and supportive environment.
- Prioritized youth's physical and emotional well-being by collaboratively managing activities with staff, supervisors, and program directors.
- Actively participated in ongoing training in trauma-informed care, CPR, and Crisis Prevention Intervention, integrating these principles into daily interactions.
- Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
- Substituted in absence of teachers during elective school hours.
Sales Associate
Dillards Inc
06.2017 - 05.2018
- Provided excellent customer service, ensuring a positive shopping experience.
- Consistently met sales goals 100% demonstrating a results-oriented approach.
- Effectively managed multiple tasks simultaneously while adhering to deadlines.
Certified Nurse Assistant
Solara Specialty Hospitals Brownsville
01.2016 - 01.2017
- Demonstrated initiative by responding quickly and effectively in emergency situations.
- Collaborated effectively with physicians and registered nurses in performing procedures.
- Meticulously documented patient care (for 8-10 patients per shift), including observations, vital signs, interventions, and outcomes in medical records.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
Education
Bachelor of Science - Psychology
UNIVERSITY OF TEXAS RIO GRANDE VALLEY
Brownsville, Texas01.2019
Skills
- Leadership & Mentorship: Proven ability to train, motivate, and mentor new case management staff on intake processes, incident reporting, and documentation standards
- Complex Case Management: Extensive experience managing heavy caseloads, including complex cases demonstrating strong analytical and problem-solving skills
- Comprehensive Assessment & Evaluation: Skilled in evaluating clients and potential sponsors through comprehensive screening processes, including background checks, interviews, and address verifications
- Effective Communication & Liaison: Excellent verbal and written communication skills, with a proven ability to act as a crucial liaison between program services, youth, and families
- Resource Coordination & Advocacy: Experience at connecting clients with essential community resources while advocating with empathy and compassion
- Meticulous Documentation & Compliance: Strong understanding of and experience in processing sensitive information and Significant Incident reporting ensuring compliance with all state regulations and ORR guidelines
- Team Collaboration & Independence: Self-motivated with a proven ability to work independently and collaboratively within a team environment to ensure quality care
- Organizational & Time Management: Exceptional organizational and multitasking abilities, capable of prioritizing cases and meeting deadlines
Timeline
Case Manager
Southwest Key Programs
04.2020 - 04.2025
Youth Care Worker
Southwest Key Programs (Nueva Esperanza)
04.2019 - 04.2020
Sales Associate
Dillards Inc
06.2017 - 05.2018
Certified Nurse Assistant
Solara Specialty Hospitals Brownsville
01.2016 - 01.2017
Bachelor of Science - Psychology
UNIVERSITY OF TEXAS RIO GRANDE VALLEY
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