Lillian Samuels
Columbus ,Ohio
Summary
Dynamic leader with a proven track record at Second Street Associates, excelling in team management and customer service expertise. Spearheaded staff development initiatives, enhancing productivity and morale through innovative training and feedback mechanisms. Skilled in multitasking and crisis management, adept at streamlining processes for efficiency. Demonstrates exceptional communication and leadership, significantly improving front office operations.
Overview
4
4
years of professional experience
Work History
Front Office Team Lead
Second Street Associates
01.2024 - Current
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
- Assisted in recruiting top talent for front office positions, conducting interviews and evaluating candidates based on skillset and fit within company culture.
- Handled guest complaints professionally, taking appropriate action to resolve issues promptly and maintain a positive reputation for the hotel brand.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Collect patient and client documents and information upon referral.
- Improved front office efficiency by streamlining processes and implementing new task management systems.
Crew Memeber/Trainer
Taco Bell
05.2021 - 12.2023
- Assist the other team members to achieve goals
- Provide a excellent customer work by greeting customers and meeting quality expectations
- Became familiar with products to answer questions and make suggestions
- Train new members on procedures, customer service service, and sales techniques
- Operated cash register to ring up final bill and process various forms of payment
- Shelves to organize in assigned department.
- Loaded food, dishes, and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Kept kitchen counter and dining areas cleaned in sanitized
Education
High School Diploma - Business Development
Academy For Urban Scholar
Columbus,OH05.2022
Skills
- Exceptional communication
- Administrative tasks
- Meeting facilitation
- Strong leadership
- Customer service expertise
- Opening and closing offices
- Scheduling appointments
- Sensitive information handling
- Filing
- Workflow oversight
- Call forwarding
- Basic accounting
- Office supplies inventory management
- Record preparation
- Appointment confirmation
- Office supplies ordering
- Multitasking
- Multitasking Abilities
- Team Management
- Team building
- Professionalism
- Quality Control
- Staff Motivation
- Record-keeping
- Time management abilities
- Workflow Coordination
- Crisis Management
- Data Analysis
- Staff Development
- Payroll and budgeting
- Communication Skills
- Write reports
- Coordinate schedules
- Train employees
Timeline
Front Office Team Lead
Second Street Associates
01.2024 - Current
Crew Memeber/Trainer
Taco Bell
05.2021 - 12.2023
High School Diploma - Business Development
Academy For Urban Scholar
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