Summary
Overview
Work History
Education
Skills
Accomplishments
Assistant Manager of the Year - 2016; Manager of the Year 2023; Property of the Year 2023
Timeline
Generic

Lillian Saucier

Plano

Summary

Detail-oriented and results-driven professional with a strong background in operations, team coordination, and client satisfaction. Proven track record of managing personnel, budgets, and projects while maintaining high service standards and achieving organizational goals. Skilled in problem-solving, stakeholder communication, and adapting to dynamic environments. Recognized for reliability, strategic thinking, and a collaborative approach to driving success across diverse functions.

Overview

14
14
years of professional experience

Work History

Property Manager

Management Support
11.2012 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Recruited top talent to maximize profitability.
  • Maintained and processed invoices, deposits, and money logs.
  • Processed invoices while communicating with accounts payable, maintaining positive vendor relationships and positive cash flow.
  • Completed payroll for employees and maintained detailed records of procedures.

Insurance Agent

State Farm
01.2012 - 11.2012
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.

Education

No Degree - General Associate Studies

Collin College
Frisco, TX

Frisco Centennial High School
Frisco, TX
06-2010

Skills

  • Multi-family property management

  • Financial budgeting and reporting

  • Property inspections

  • Customer service-focused

  • Lease renewals

  • Exceptional oral and written communication skills

  • Tenant relations

  • Staff management

  • Property tours and inspections

  • Maintenance scheduling

  • Occupancy management

  • Fair housing mandates

Accomplishments

  • Increased occupancy rates from 84% to 91% in 1 month.
  • Oversaw multiple residential family properties totaling over 500 individual units.
  • Supervised team of 15 staff members.
  • Demonstrated skill and career growth by being promoted 4 times in 9 years.

Assistant Manager of the Year - 2016; Manager of the Year 2023; Property of the Year 2023

  • Recognized with a performance award in 2016 for excelling as Assistant Manager and successfully assuming full Property Manager responsibilities during a three-month leave of absence.
  • Promoted to manage a larger property after receiving recognition for effectively handling Property Manager responsibilities; honored with the 2023 Manager of the Year award for outstanding leadership and performance.
  • Led a high-performing team at a large property, maintaining operational excellence and contributing to the property's recognition as the 2023 Property of the Year.

Timeline

Property Manager

Management Support
11.2012 - Current

Insurance Agent

State Farm
01.2012 - 11.2012

No Degree - General Associate Studies

Collin College

Frisco Centennial High School

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