Lillian Scott

• Created and implemented standardized project management methodologies, templates and processes.
• Developed resource and capacity reporting and planning dashboards via PowerBI.
• Led operations process improvement initiate for cross functional teams decreasing processing times, resulting in 15% cost savings per transaction.
• Coordinated domestic and offshore teams to align interdependencies, prerequisites, and risk mitigation for multi-region roll-outs.
• Chaired steering committees and executive briefings alongside the VP of Strategic Business Unit and PMO leadership.
• Drove vendor selection and management, from RFP issuance through contract execution, ensuring legal and invoicing compliance.
• Enforced internal PM processes: scope control, resource planning, critical-path scheduling, and contingency planning.
• Leveraged MS Project, SharePoint, and Power BI to maintain charters, status reports, risk registers, and real-time dashboards.
• Boosted ERP project delivery success rate by 35% through standardized deployment playbooks.
• Streamlined vendor onboarding time by 30% with a revamped RFP-to-contract workflow.
• Improved executive visibility with real-time Power BI dashboards for ERP and application.

• Managed IT and business projects including App Development, Infrastructure, Legal, Salesforce and ServiceNow to support teams and report progress.
• Directed implementation of system of record for broker data using Salesforce.
• Spearheaded integration of Active Directory accounts with Okta to enhance security measures (SSO).
• Guided Salesforce program operations and strategic direction as steering committee member.
• Facilitated daily operational meetings, including stand-ups and retrospectives, to review progress and adapt strategies.
• Navigated project challenges by managing roadblocks and monitoring project metrics such as velocity and burn-down charts.
• Administered vendor relationships, ensuring adherence to contractual agreements and service levels.
• Maintained comprehensive project documentation, including schedules, resource allocations, and risk logs, to ensure transparency and accountability.
• Supervised project teams, comprising over 30 domestic and offshore personnel, to drive project execution and team synergy.
• Reduced Vendor Risk Assessment processing times by 20%, significantly speeding up risk management processes.
• Implemented Snowflake-database, Powered BI dashboard, including UI construction, to optimize data visualization and decision-making processes.
• Deployed vendor risk module in ServiceNow to streamline vendor assessments and mitigate potential risks.
• Executed Salesforce permissions project, evaluating user access and permissions via Active Directory to bolster system security via Okta SSO.
• Completed Microsoft server migration project, including server clean up, upgrade and migration to Azure cloud services.
• Articulated project plans and progress to stakeholders and team members, enhancing project visibility and stakeholder engagement.
• Championed Agile transformation for project team, providing coaching to enhance agility and responsiveness.
• Redefined project intake process and PMO framework, establishing more efficient and streamlined approach to project management.

• Oversaw HR IT projects, ensuring stable Workday integrations for stakeholders.
• Orchestrated diverse project initiatives, significantly expanding inventory options.
• Coordinated with contractors to ensure timely project execution.
• Refined and steered project strategies to align with corporate objectives.
• Directed teams focused on innovative design and product launches.
• Cultivated vendor partnerships to bolster collaboration and performance metrics.
• Administered oversight for internal staff, contractors, and vendor relations.
• Analyzed process versus technology discrepancies in HR integrations.
• Reduced integration discrepancies by 20%, enhancing system reliability.
• Enhanced revenue streams by adept project management and inventory expansion.
• Implements scrum and kanban methodologies.
• Standardized organizational project frameworks, tailoring them to strategic needs.
• Spearheaded integration project from inception to completion, achieving deadlines consistently.
• Initiated single access framework for both prospective and current employee data.
• Represented project progress and outcomes to senior management and stakeholders effectively.

• Directed initiation, core team meetings, and closure of IT projects, ensuring comprehensive stakeholder engagement and smooth transitions.
• Engaged Financial Advisors as subject matter experts to extract precise requirements for successful tool development.
• Documented and distributed all project artifacts, including project plans, status updates, and logs for risks, issues, and changes.
• Orchestrated activities of multiple UI scrum teams to enhance data analysis tools for Branch Managers and Financial Advisors.
• Oversaw budgetary and timeline management of IT projects to ensure adherence to scheduled targets without compromise.
• Delivered multimillion-dollar financial projects, including advanced financial tools and dashboards tailored for Financial Advisors.
• Completed substantial IT projects with multimillion-dollar budgets, consistently meeting all set deadlines and budgetary constraints.
• Administered project financial close-outs in collaboration with financial controllers, aligning final records with strategic fiscal objectives.
• Achieved project success in Agile environment by leading five project teams with exemplary application of PMLC and SDLC methodologies.
• Ensured strict budget and schedule control, maintaining zero percent overrun through vigilant monitoring and adjustment.
• Realized project objectives across both Agile and Waterfall methodologies, leveraging diverse approaches to maximize team performance and project outcomes.

• Orchestrated management of three Scrum and Kanban teams.
• Applied Kanban principles to oversee production support efforts.
• Directed Daily Scrum, Sprint Planning, Backlog Refinement, and Retrospective meetings.
• Partnered with Product, Business, and Engineering Teams to streamline backlogs.
• Oversaw projects from initiation to completion.
• Cultivated vendor relationships to enhance collaborative ties.
• Guided teams in adopting Agile/Scrum methodologies.
• Slashed service level agreements for production support by 15% by integrating Kanban.
• Enhanced team velocity by 25% through strategic focus on iteration commitments.
• Escalated critical issues to leadership effectively, ensuring swift resolution of impediments.
• Utilized burn down charts to convey progress to management, enhancing transparency.
• Improved productivity and quality by imparting training and insights on agile frameworks.
• Defined project scopes and allocated resources adeptly to achieve objectives.
• Boosted team output with iterative deployment techniques.

• Directed project staff to deliver mortgage change initiatives, ensuring all impacted areas were identified and represented.
• Orchestrated collaboration across business lines, technology resources, and external vendors to facilitate business changes.
• Led scrum teams, coached members, and conducted scrum ceremonies to optimize team dynamics and project delivery.
• Developed comprehensive project plans, including RACI, RAID matrices, resource allocations, and communication strategies.
• Administered robust quality assurance program, incorporating on-site evaluations, internal audits, and customer feedback mechanisms.
• Enhanced customer satisfaction by effectively resolving over 100 product and service issue tickets.
• Reduced production bugs by 30%, streamlining quality assurance processes and increasing system reliability.
• Spearheaded change management initiatives, defining strategies and deliverables that aligned with organizational goals.
• Elevated project management standards by implementing structured methodologies and continuous improvement practices.

• Established intake procedures for ServiceNow development team.
• Implemented Agile framework within team of 15 comprising developers, QA, and business analysts.
• Defined intake process for ServiceNow development team.
• Managed ServiceNow enhancement project effectively, overseeing resources and deliverables.
• Coordinated with project collaborators to swiftly recognize and resolve issues.

• Directed establishment and execution of Agile/Scrum processes to enhance team operations.
• Coordinated with Product and Software Development teams, serving as critical communication bridge.
• Restructured QA testing and release methodologies to streamline project deliverables.
• Overhauled management of Business Analyst and Quality Assurance resources to optimize team performance.
• Established PMO framework that amplified productivity by 50%, demonstrating robust capability in organizational enhancements.
• Elevated platform performance and team confidence by integrating Scrum practices for bug backlog resolution, which significantly boosted team velocity.
• Enhanced regression test accuracy by 45% through introduction of automated testing methods, markedly reducing production errors.

• Led cross-functional teams to meet FDA, HIPAA, and ISO compliance standards.
• Oversaw vendor onboarding, RFP issuance, contract management, and regulatory documentation.
• Maintained audit-ready documentation and embedded quality checkpoints throughout projects.

• Implemented CRM- LogicBox across multiple groups - Finance, Accounts Payable, Sales & Contracts
• Standardized process documentation via PMO
• Developed functional/technical requirements
• Created project charter, scope, communication plans
• Managed external vendor relationship
• Automated manual processes using custom applications

• Gained stakeholder buy in on migration and process
• Assigned and managed local and remote resources
• Completed client site system test with 100% accuracy prior to proceeding with migrations
• Performed project closing, lessons learned and documentation
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
• Increased customer satisfaction by resolving application issues post migration