Lillian Smith
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive customer service experience and problem-solving abilities to apply to any situation.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Heirloom Cafe
08.2022 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Brewed coffee and tea and changed out drink station syrups.
Outside Operations
Owls Nest Golf Course
06.2023 - 08.2023
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Coffee Barista
Inside Scoop
03.2019 - 08.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Kept product inventory stocked during times of customer congestion and high demand.
Education
Bachelor of Arts - Political Science, Society & Environmental Issues and Public Policy
The Ohio State University
Columbus, OH2025
Skills
- Maintaining Clean Work Areas
- Employee Relationships
- Team Collaboration
- Guest Satisfaction
- Cash Register Operations
- Public Speaking
- Leadership Experience
- Time Management
- Resilience
Languages
English
Native or Bilingual
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Projects
Eco Brick Garden; to reduce plastic waste, Constructed a garden made out of plastic water bottles, filled with single-use plastics and reduced the output of my household waste by more than 30%
Sweat Break Collegiate Challenge – Habitat for Humanity; Volunteered 35 hours building, fixing, and working on projects and houses in Charleston, SC during spring break
AFO Yoga Fundraiser– Planned Parenthood Generation Action; Organized a yoga and coffee fundraiser at Heirloom Cafe with PPGEN to raise over $650 for Abortion Fund of Ohio
Organizations and Leadership
National Charity League 2016-2021; Vice President of Philanthropy and Programs
Global Leadership Adventures 2019; Leadership program in Costa Rica
Planned Parenthood Generation Action; Communications Chair
Phi Alpha Delta; Pre-Law Fraternity at The Ohio State University
Timeline
Outside Operations
Owls Nest Golf Course
06.2023 - 08.2023
Front of House Employee
Heirloom Cafe
08.2022 - Current
Coffee Barista
Inside Scoop
03.2019 - 08.2022
Bachelor of Arts - Political Science, Society & Environmental Issues and Public Policy
The Ohio State University
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