Lillian Smith
Tulsa,OK
Summary
Dedicated and adaptable professional with a strong background in behavioral support and team mentorship. Experienced in training new technicians, implementing effective intervention strategies, and monitoring client progress to achieve positive outcomes. Eager to contribute expertise to enhance client development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Bright Future Pediatrics
Tulsa, OK
04.2025 - Current
- Implemented individualized behavior intervention plans to support client development and learning objectives.
- Collaborated with interdisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Trained and mentored new technicians on behavioral techniques and data collection methods.
- Monitored and documented client behavior, ensuring compliance with established protocols and best practices.
Sales Associate
MetroShoe Warehouse
Tulsa, OK
04.2022 - 03.2025
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Trained new team members on sales techniques and customer service standards.
- Implemented visual merchandising strategies to increase product visibility and appeal.
Team Sports Lead
Dicks Sporing Goods
Moore, OK
09.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Warehouse Operations Associate
MetroShoe Warehouse
Oklahoma City, OK
05.2018 - 06.2020
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Managed inventory control processes, ensuring accuracy during stock audits and cycle counts.
- Coordinated shipping and receiving activities, optimizing workflow for timely order fulfillment.
- Trained new associates on safety protocols and standard operating procedures, enhancing team productivity.
Customer Service Representative
Premier Sportsplex
Moore, OK
05.2017 - 04.2018
- Trained new employees on customer service protocols and best practices for engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
The Candy Basket
Norman, OK
06.2015 - 03.2017
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized point-of-sale systems to process transactions accurately and quickly.
- Maintained product knowledge to assist customers in selecting candy options tailored to preferences.
- Collaborated with team members to ensure a smooth operating environment during peak hours.
Education
High School Diploma -
Moore High School
Moore, OKSkills
- Applied behavior analysis
- Social skills development
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Bright Future Pediatrics
04.2025 - Current
Sales Associate
MetroShoe Warehouse
04.2022 - 03.2025
Team Sports Lead
Dicks Sporing Goods
09.2020 - 03.2022
Warehouse Operations Associate
MetroShoe Warehouse
05.2018 - 06.2020
Customer Service Representative
Premier Sportsplex
05.2017 - 04.2018
Customer Service Representative
The Candy Basket
06.2015 - 03.2017
High School Diploma -
Moore High School