Lillian Snowden
Nashville,AR
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Family Dollar
Delight, AR
06.2022 - Current
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Cashier
Dollar General
Dierks, AR
01.2021 - 11.2024
Cashier/Customer Service Representative
Center Point Store
Nashville, AR
11.2021 - 05.2022
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Adhered to food safety standards when storing and preparing foods.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Organizer
Organize By Ang
Pearland , TX
04.2018 - 12.2020
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Kept patient health and personal information private and confidential.
- Created and managed filing systems for easy access to records and documents.
Head Waitress
Em's Cafe
Murfreesboro, AR
01.2015 - 04.2018
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Prepared end-of-shift reports detailing sales figures, labor costs and other operational data.
- Reviewed feedback from customers regarding services provided by waiters and waitresses.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
- Enforced health standards, safety precautions and sanitation regulations in the dining area.
- Analyzed sales data to identify areas where improvements could be made in service quality.
- Assigned tasks to wait staff and monitored their performance throughout the shift.
- Ensured that all guests were greeted promptly and seated in a timely fashion.
- Performed cashier duties such as taking payments and issuing change accurately.
- Addressed staffing issues such as scheduling conflicts or employee absences promptly.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Implemented new POS system and trained staff members on use.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided exceptional service to high volume of daily customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks, and collected payments from customers.
Education
High School Diploma -
Murfreesboro High School
Murfreesboro, AR05-2017
Skills
- Shift Scheduling
- Promotional planning
- Team Development
- Store Merchandising
- Competitor Monitoring
- Employee Training
- Retail Inventory Management
- Policies and Procedures
- Recruiting and Hiring
Certification
- Assistant Manager Training
Timeline
Store Manager
Family Dollar
06.2022 - Current
Cashier/Customer Service Representative
Center Point Store
11.2021 - 05.2022
Cashier
Dollar General
01.2021 - 11.2024
Organizer
Organize By Ang
04.2018 - 12.2020
Head Waitress
Em's Cafe
01.2015 - 04.2018
High School Diploma -
Murfreesboro High School