Lillian Soto
Millville,NJ
Summary
Compassionate Aide dedicated to providing first-rate healthcare client support. Delivers comprehensive personal care. Demonstrated over 2-year progressive career history. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Healthcare Aide
Freedom Cares
2021.03 - Current
- Caring for special needs young man two hours daily virtually covering variety of subjects via telehealth services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Observed and monitored children's activities.
Lead Sales Associate
SR Inc
2015.01 - Current
- Started in reception, worked up to admin, and finally lead sales with this upcoming clothing design company
- Latest campaign was for RISE Fashion week in NYC.
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Administrative Assistant
Libraro's Caskets/ Jaqueline's Keepsakes
1996.06 - 2006.10
- Administrative assistant with casket company after years of work with company was able to spearheaded development of Jacqueline's Keepsakes, through Xenetech 3-D engraver and printer was able to fill customer demand for personalized engraved products using Xenetech vectoring software also designed website to facilitate clients ordering needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Some College (No Degree) - SHMR
University of Arkansas At Little Rock
Little Rock, ARGED -
Bushwick Outreach
NY, NY01.1994
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Bilingual
- Patient Relations
- Transporting Patients
- Direct Patient Care
- Observing Responses
- Patient-Focused Care
- Reliable Team Player
- Activity Coordination
Personal Information
Title: Medical Biller and Coder
Timeline
Healthcare Aide
Freedom Cares
2021.03 - Current
Lead Sales Associate
SR Inc
2015.01 - Current
Administrative Assistant
Libraro's Caskets/ Jaqueline's Keepsakes
1996.06 - 2006.10
Some College (No Degree) - SHMR
University of Arkansas At Little Rock
GED -
Bushwick Outreach
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