Lillian Spencer
Zapata,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Personnel Coordinator
Zapata County Sheriff's Office
Zapata, TX
01.2022 - Current
- Developed policies for handling of confidential information in accordance with legal requirements.
- Coordinated employee training programs to ensure staff development goals are met.
- Collaborated with managers to address staffing needs including hiring decisions, terminations, transfers, promotions.
- Assisted with recruitment efforts by scheduling interviews and preparing job postings.
- Created internal communications materials including newsletters, announcements, emails.
- Managed payroll processing and benefit administration activities.
- Prepared reports on employee turnover, attendance, absences, and disciplinary actions.
- Maintained personnel records in accordance with HR policies.
- Participated in various committees related to personnel matters.
- Conducted new employee orientations and onboarding processes.
- Managed the maintenance of personnel files and records in an organized manner.
- Analyzed personnel data such as attrition rates and salary ranges to make recommendations for improvement plans.
- Developed job descriptions for all positions within the organization.
- Provided guidance and advice to employees on benefits, compensation, performance management, and other related issues.
- Participated in interviewing candidates for open positions within the organization.
- Supported supervisors with employee performance management by recommending discipline and documenting in personnel files.
- Changed employee information such as address and alerted payroll staff.
- Established, maintained and updated employee files.
- Facilitated employee termination process by conducting exit interviews.
- Designed internal staff orientation and training programs and led onboarding and employee training sessions.
- Researched HR-related regulations and industry best practices information to enable implementation of compliant and updated personnel procedures.
- Prepared job vacancy announcements for open positions to recruit and hire qualified staff.
- Devised and enforced hiring and termination procedures.
- Assessed applicant ranking criteria and interview questions to offer input to maintain compliance with ADA and EEO requirements.
- Coordinated and monitored departmental operating budget to mitigate overages.
- Addressed harassment allegations, work complaints or other employee concerns.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Interpreted and explained human resources policies, procedures or regulations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted exit interviews and completed employment termination paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Conferred with management to develop or implement personnel policies or procedures.
- Interviewed job applicants to obtain information on work history, education or job skills.
Patient Attendant Supervisor
Med-Team
Hebbronville, Texas
03.2020 - 06.2021
- Provided emotional support to families experiencing difficult times due to illness of their loved one.
- Assisted in the implementation of individualized treatment plans for each patient.
- Helped maintain safe environment by adhering to infection control protocols.
- Ensured confidentiality of all medical information pertaining to the patient's health status.
- Performed clerical tasks such as filing documents, answering phones, scheduling appointments.
- Recorded patient information accurately into electronic health records system.
- Conducted safety checks on the premises ensuring that all equipment is functioning properly.
- Observed changes in condition of patients and reported any significant changes to nursing staff promptly.
- Communicated effectively with healthcare team members regarding patient needs.
- Assisted with patient admissions, discharges and transfers.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Recorded patient conditions and vital signs before and after medical operations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Monitored operations and reviewed records and metrics to understand company performance.
Receptionist/Front Desk Receptionist
Ahh Smile Family Dentistry
Zapata, TX
03.2018 - 03.2020
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Developed and maintained a filing system for essential documents, improving office organization.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated pick-up and delivery of express mail services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Handled sensitive information in a confidential manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Handled incoming and outgoing mail and packages.
- Updated and maintained office policies and procedures.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted visitors to provide information and direct to appropriate personnel.
- Compiled and prepared reports and documents as requested.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support including photocopying, faxing, and filing.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Maintained a clean and organized reception area to uphold company image.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Scheduled and confirmed appointments for clients and staff.
- Greeted visitors warmly and directed them to correct personnel or office.
Education
High School Diploma -
Hebbronville High School
Hebbronville, TX05-1991
Some College (No Degree) - General Study
Texas A&M University - Kingsville
Kingsville, TXSkills
- Organizational Development
- Risk Management
- Succession Planning
- Background Checks
- Training development
- Recruitment Strategies
- Payroll Administration
- Recruitment
- Pre-Employment Screening
Languages
Spanish
Professional
References
References available upon request.
Timeline
Personnel Coordinator
Zapata County Sheriff's Office
01.2022 - Current
Patient Attendant Supervisor
Med-Team
03.2020 - 06.2021
Receptionist/Front Desk Receptionist
Ahh Smile Family Dentistry
03.2018 - 03.2020
High School Diploma -
Hebbronville High School
Some College (No Degree) - General Study
Texas A&M University - Kingsville
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