Lillian Spencer
Eastview,Ky
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Chic-Fil-A. Proven expertise in food safety measures and inventory management, enhancing operational efficiency. Recognized for fostering teamwork and maintaining cleanliness standards, contributing to a positive dining experience for all guests.
Overview
9
9
years of professional experience
Work History
Dietary Aide
Kensington Nursing And Rehab
07.2024 - Current
- Assisted in food preparation and portioning to meet dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Learned operation of kitchen equipment under supervision for safe usage.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Team Member
Chic-Fil-A
06.2022 - 03.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain an efficient workflow during peak hours, enhancing overall productivity.
- Executed food safety practices consistently, upholding health regulations and maintaining cleanliness in dining area.
- Operated point-of-sale system accurately, processing transactions efficiently while minimizing wait times for customers.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked at different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Assistant Manager
Pioneer College Caterers
12.2020 - 09.2022
- Coordinated catering operations, ensuring timely service delivery and customer satisfaction.
- Developed training programs for new staff to enhance service quality and efficiency.
- Managed inventory control, optimizing stock levels to reduce waste and increase profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Team Member
Chic-Fil-A
06.2017 - 10.2018
- Operated point-of-sale systems, ensuring accurate transactions and efficient order processing.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
Certificate - Ministers in Training
Abundant Living Bible College
Radcliff, KY05-2026
No Degree - Special Education, Christian Studies
Campbellsville University
Campbellsville, KY05-2018
High School Diploma -
Atherton High School
Louisville, KY06-2016
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Cleanliness standards
- Food preparation
- Cash handling expertise
- Kitchen support
- Cleaning techniques
- Verbal and written communication
- Kitchen cook lines
- Food safety measures
- Recordkeeping
- Menu memorization
- Proper equipment operation
- Food safety procedures
- Email and phone orders
- Food allergy awareness
- Cross-training
- Reheating and cooldown procedures
- Salad and sandwich assembly
- Strong work ethic
- Customer service
- Order management
- Performance improvement
- Order accuracy
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Dining area maintenance
- Sales techniques
- Ordering procedures
- Regulatory compliance
- Quality control
- Point of sale operation
- Food running
- Beverage preparation
- Food station setup
- Bill computation
- Food delivery
- Menu presentation
- Food spoilage prevention
- Front-of-house display creation
- Team collaboration
- Inventory management
- Multitasking and organization
Timeline
Dietary Aide
Kensington Nursing And Rehab
07.2024 - Current
Team Member
Chic-Fil-A
06.2022 - 03.2024
Assistant Manager
Pioneer College Caterers
12.2020 - 09.2022
Team Member
Chic-Fil-A
06.2017 - 10.2018
Certificate - Ministers in Training
Abundant Living Bible College
No Degree - Special Education, Christian Studies
Campbellsville University
High School Diploma -
Atherton High School