Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Strayer

Columbus ,OH

Summary

I have a great attitude towards my work and my success and growing I can’t wait to join your team. I Excel in problem-solving and maintaining confidentiality,Skilled in customer service and document management, adept at transforming challenges into solutions with a positive, professional attitude.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

DentalPlans
01.2024 - 01.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Home Health Aide

Addus Homecare Corp
01.2023 - 09.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Cleaner

The Maids
03.2022 - 01.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Customer Service Representative

Safelite Auto Glass
05.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Cashier

Krogers Grocery Store
01.2019 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cook

Chipotle Restaurant
04.2020 - 12.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Education

Focus East
East Location

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Scheduling appointments
  • File organization
  • Oral and writing communication
  • Complex Problem-solving
  • Issue handling
  • Confidentiality handling
  • Document management

Timeline

Front Desk Receptionist

DentalPlans
01.2024 - 01.2025

Home Health Aide

Addus Homecare Corp
01.2023 - 09.2024

Cleaner

The Maids
03.2022 - 01.2024

Customer Service Representative

Safelite Auto Glass
05.2021 - 01.2023

Cook

Chipotle Restaurant
04.2020 - 12.2020

Cashier

Krogers Grocery Store
01.2019 - 01.2021

Focus East

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Lillian Strayer