Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Tafoya

SANDY,UT

Summary

Diverse experience across multiple fields, demonstrating adaptability and a commitment to continuous learning. Proven ability to tackle challenges and acquire new skills in various roles. Focused on leveraging past experiences to drive future success and growth.

Overview

7
7
years of professional experience

Work History

Courier

FedEx Express
08.2024 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Communicated with dispatch and management when problems arose to reach a timely resolution that considered the recipient and their time.
  • Made route planning decisions and practiced time management to determine the best route given the flow of traffic and number of delivery/ pickup stops.

Package Handler/Customer Service/Dangerous Goods

FedEx Express
12.2020 - 08.2024
  • Assists with the physical movement of packages, making sure they receive proper scans.
  • Unloading of company trucks with a forklift.
  • Assisting in sorting parcels into shipping containers.
  • Direct communication with management to ensure efficiency and improvement.
  • During time in office (Aug. 2022 to April 2023), assisted customers with delivery issues, complaints, and provided a resolution within a timely manner. Communicated with dispatch and management to reach resolutions and keep customers informed.

Live Nursery Specialist

Lowe’s
02.2019 - 12.2020
  • Maintained and oversaw efficiency of outdoor registers during busy summer season.
  • Performed regular inventory of existing and incoming plant-stock.
  • Oversaw upkeep of plant material, requiring daily communication with peers.
  • Assisted customers with the purchase of plant material and landscape product, and the loading of said material into their vehicles.
  • Reported to general manager with suggestions for improvement within the department.

Education

Associate of Science -

Salt Lake Community College
Taylorsville, Utah

Skills

  • Efficiency Under Pressure
  • Critical Thinking
  • Talented Customer Services
  • Point of Sale
  • Active Listening and effective communication habits

Timeline

Courier

FedEx Express
08.2024 - Current

Package Handler/Customer Service/Dangerous Goods

FedEx Express
12.2020 - 08.2024

Live Nursery Specialist

Lowe’s
02.2019 - 12.2020

Associate of Science -

Salt Lake Community College

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Lillian Tafoya