Lillian Toledo
Sarasota,FL
Summary
Meticulous, task driven Executive Assistant with 10 + years of administrative experience in managing office operations. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day to day administrative and operational functions.
Overview
21
21
years of professional experience
Work History
Office Manager
NJ Child Assault Prevention
01.2013 - 11.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintain efficiency through planning and implementing office systems, layouts and equipment procurement.
- Managed statewide network certifications and confidential files of program facilitators.
- Assist in providing training information, marketing training materials and technical assistance to coordinators of 21 statewide projects.
- Produce reports, compose correspondence, and create presentations for program executives
- Coordinate travel, lodging and scheduling of all local, regional and international conferences
Corporate Concierge
LesConcierges At Lockheed Martin
05.2008 - 01.2013
- Enhanced customer satisfaction by providing personalized assistance to corporate clients and addressing their needs proactively.
- Developed strong relationships with vendors and suppliers to negotiate favorable terms for client services.
- Coordinated and scheduled local events, regional and international functions.
- Assembled budgets, payments, and post-event reconciliation for each event.
- Negotiated costs for venue rental, food and beverage, and lodging.
- Arranged itineraries for individual and group travel.
Outside Sales Travel Consultant
Palm Tree Travel
04.2003 - 06.2011
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Built strong relationships with clients through exceptional communication and personalized service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Education
Certificate -
Horizon Institute of Paralegal Studies
Linden, NJCertificate - Tourism And Travel Management
Southeastern Academy
Kissimmee, FLSkills
- Microsoft Office 365
- Adobe
- Administrative Support
- Office Management
- Data Entry
- Excellent multi-tasking ability
- Scheduling Coordination
- Scheduling and calendar management
- Office Administration
- Event Coordination
Languages
Spanish
Full Professional
Timeline
Office Manager
NJ Child Assault Prevention
01.2013 - 11.2023
Corporate Concierge
LesConcierges At Lockheed Martin
05.2008 - 01.2013
Outside Sales Travel Consultant
Palm Tree Travel
04.2003 - 06.2011
Certificate -
Horizon Institute of Paralegal Studies
Certificate - Tourism And Travel Management
Southeastern Academy
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