Lillian Tolerico
Highland,CA
Summary
Accomplished Supervising Probation Officer offering 20 years of experience managing inmate safety and order in the community and office setting. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Supervising Deputy Probation Officer
San Bernardino Country Probation Department
10.2006 - 04.2015
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Completed daily work report sheets and delegated tasks to employees.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Supervised 12 employees and performance of tasks and managed 240 offenders.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Probation Officer
San Bernardino County Probation Department
09.2000 - 10.2006
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
- Wrote progress reports and testified under oath at court hearings.
- Maintained compliance with all legal statutes, policies and procedures.
- Conducted investigations into violations and other allegations.
- Evaluated people on probation to determine best course of rehabilitation.
- Helped resolve probationer issues with housing, employment and healthcare.
- Interpreted legal concepts and issues to complete and close out cases.
- Handled over 50 calls a day and 100 cases per month.
Probation Officer
San Bernardino County Probation Department
02.1996 - 09.2000
- Wrote progress reports and testified under oath at court hearings.
- Adhered to legal requirements by performing office, home and employment visits.
- Interpreted legal concepts and issues to complete and close out cases.
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Conducted investigations into violations and other allegations.
- Evaluated people on probation to determine best course of rehabilitation.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Completed reports on behalf of court and associated legal entities.
- Referred felony and misdemeanor offenders to necessary community resources.
- Performed both pre-sentence and pre-parole investigations.
- Maintained compliance with all legal statutes, policies and procedures.
- Screened offender referrals and completed intake interviews and paperwork.
- Handled over 200 full-cycle caseloads per month.
- Performed thorough legal research to strengthen case arguments.
- Compiled information from law enforcement and conducted interviews with youth offenders.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
- Conducted investigations into violations and other allegations
- Built relationships with defendants and offenders, assessing living conditions and case background information
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
- Maintained organized offender records and documentation in compliance with department and legal standards
- Wrote progress reports and testified under oath at court hearings
- Evaluated people on probation to determine best course of rehabilitation
- Determined appropriate supervision levels by conducting risk and needs assessments
- Adhered to legal requirements by performing office, home and employment visits
- Supervised offenders to reduce risk to community
- Researched each case thoroughly to strengthen case outcomes
- Completed reports on behalf of court and associated legal entities
- Referred felony and misdemeanor offenders to necessary community resources
- Interpreted legal concepts and issues to complete and close out cases
- Performed both pre-sentence and pre-parole investigations
- Maintained compliance with all legal statutes, policies and procedures
- Gathered information from people in community, family members and agencies about conduct of probationers
- Compiled information from law enforcement and conducted interviews with youth offenders
- Transported and monitored offenders on probation and parole for compliance with court protocols
Probation Officer
Riverside Country Probation
09.1994 - 08.1995
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
911 Dispatcher
Riverside Sheriff Department
08.1992 - 09.1994
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Directed responders using assigned mapping systems for timely emergency attendance
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Proved successful working within tight deadlines and a fast-paced environment
- Dispatched and coordinated emergency services teams according to high-priority calls
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations
Education
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
San Bernardino, CA06.1992
Associate of Arts - Liberal Arts
Victor Valley College
Victorville, CA06.1990
Skills
- Camp Operations
- Train Employees
- Court Orders
- Oversee Security
- Professional Relationships
- Maintain Order
- Caseload Management
- Juvenile Probation
- Criminal Justice System Knowledge
- Crisis Intervention
- Searches and Seizures
- Improve Procedures
Timeline
Supervising Deputy Probation Officer
San Bernardino Country Probation Department
10.2006 - 04.2015
Senior Probation Officer
San Bernardino County Probation Department
09.2000 - 10.2006
Probation Officer
San Bernardino County Probation Department
02.1996 - 09.2000
Probation Officer
Riverside Country Probation
09.1994 - 08.1995
911 Dispatcher
Riverside Sheriff Department
08.1992 - 09.1994
Bachelor of Arts - Criminal Justice
California State University - San Bernardino
Associate of Arts - Liberal Arts
Victor Valley College
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