Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
StoreManager

Lillian Torres

Odessa,TX

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Visionary individual with more than Number years working as Managing Director for Type organization. Highly communicative and experienced in Skill and Skill. Strengths in strategic planning, efficiency and team building.

Talented professional with expert sales and Skill talents. Composed persona known for having excellent drive. Insightful Job Title with Number years of customer service experience.

Forward-thinking Job Title with extensive knowledge of Area of expertise. Known for success in Type industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Detail-oriented Job Title with Number years of Type experience. Expert in Type industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in Area of expertise and committed to punctuality.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Store Manager

Southwest Convenience Stores
Odessa, Texas
05.1993 - 08.2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Prepared annual budgets with controls to prevent overages.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Store Manager

Diamond Shamrock
Odessa, Texas
01.1978 - 04.1993
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Prepared annual budgets with controls to prevent overages.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

Education

Associate Of Applied Business -

Odessa College
Odessa, TX
06.1975

Basics - Accounting

Odessa High School
Odessa, TX
05.1973

Skills

  • Payroll Management
  • Policies and Procedures
  • Focus and Follow-Through
  • Financial Management
  • Recruiting and Hiring
  • Inventory Management
  • Sales Tracking
  • Accounting Techniques
  • Store Merchandising
  • Financial Forecasting
  • Customer Service
  • Sales Activities
  • Management Team-Building
  • Time Management
  • Employee Training
  • Shift Scheduling
  • Sales Strategies
  • Policy Development and Enforcement
  • Cash Management
  • Accounting

Accomplishments

  • Managed a store that exceeded company expectations in every category during the Quarter quarter.
  • Exceeded monthly store sales goals Number months in a row.
  • Achieved the Number national store ranking within Number years.
  • Increased sales by Number% by coaching department managers on new merchandising standards.
  • Recruited Number successful new managers within one year.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.

Certification

  • Certified Job Title, Company Name - Timeframe
  • Area of certification, Company Name - Timeframe
  • Area of certification Training - Timeframe

Timeline

Store Manager

Southwest Convenience Stores
05.1993 - 08.2019

Store Manager

Diamond Shamrock
01.1978 - 04.1993

Associate Of Applied Business -

Odessa College

Basics - Accounting

Odessa High School

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Lillian Torres