Lillian Torres
Summary
Well-rounded Clinical Laboratory Supervisor performs high complexity laboratory testing, quality control and quality assurance procedures. With background and strong base of various disciplines of laboratory science and technology. Institutes continuous quality improvement principles to produce optimal laboratory data.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Supervisor
Texas Scottish Rite Hospital
12.2022 - Current
- Supervise laboratory operations: Oversee the overall functioning of the laboratory, including managing workflow, scheduling staff, and ensuring timely completion of tests and procedures
- Ensure compliance: Ensure compliance with all applicable laboratory regulations, standards, and safety protocols, including CLIA (Clinical Laboratory Improvement Amendments) and CAP (College of American Pathologists) guidelines
- Quality control and assurance: Implement quality control measures to maintain the accuracy and reliability of laboratory results
- Conduct regular audits and proficiency testing and address any issues or discrepancies
- Staff management: Recruit, train, and supervise laboratory personnel, including medical technologists, technicians, and assistants
- Provide ongoing performance feedback, mentorship, and professional development opportunities
- Laboratory equipment and supplies: Manage inventory of laboratory equipment, reagents, and supplies
- Coordinate maintenance and calibration of laboratory instruments and equipment to ensure accurate and reliable test results
- Data analysis and reporting: Review and analyze laboratory data, interpret results, and prepare reports for healthcare providers and stakeholders
- Provide accurate and timely information to support patient care decisions
- Collaboration: Collaborate with other healthcare professionals, such as pathologists, physicians, and nurses, to ensure effective communication and coordination of laboratory services in patient care processes
- Continuous improvement: Identify opportunities for process improvement, operational efficiency, and cost control
- Implement new technologies, methodologies, and best practices to enhance laboratory performance
- Risk management: Identify and mitigate potential risks and hazards in the laboratory
- Develop and implement safety protocols and emergency procedures to protect staff and patients
- Professional development: Stay updated with advancements in laboratory science and technology through continuing education, conferences, and professional networking
- Share knowledge and expertise with team members.
Lead Medical Technologist
Baylor Scott & White Hospital
03.2022 - 12.2022
- Performs laboratory tests in compliance with department procedures and all pertinent regulatory requirements and in charge of all second shift personnel.
- Follows quality control, quality assurance, safety, and infection control procedures
- Performs instrument maintenance, calibration, and troubleshooting
- Accurately reports test results
- Maintains appropriate inventory of supplies
- Maintains effective communication and working relationships with all laboratory personnel, other disciplines, and external customers
- Participates in laboratory projects and educational activities
- Demonstrates and educates laboratory beliefs and technical skills to others
- Knowledge of laboratory regulations, protocols, and procedures
- Statistical and critical thinking abilities
- Ability to comprehend and communicate instructions
- Ability to perform laboratory protocols and procedures
- Skill in the use of computers and related software applications
- Knowledge of safety and infection control standards
- Ability to work in a team environment.
Medical Technologist
Jackson Memorial Hospital
08.2017 - 03.2022
- Corelab PIC internship managing 12 med techs day to day activities including: med techs call in, reporting critical results to physicians or nurses and all troubleshooting with instruments
- Executed and analyzed tests in areas including chemistry, hematology, coagulation, urinalysis, and body fluids
- Consistently commended for the timely, high-quality completion of both routine and special laboratory assays of patient specimens
- Demonstrates critical thinking/problem-solving skills related to lab processes, identifying problems, troubleshooting adverse events affecting lab tests, computer systems, and lab analyzers to resolve issues
- Must be able to maintain accurate records, give and follow oral/written instructions, and communicate effectively with hospital and laboratory personnel
- Must be able to demonstrate proficiency with word processing, spreadsheet, and database management software
- Must be able to demonstrate effective interpersonal skills (communicate effectively with all levels of staff, have strong tact and diplomacy skills, and conduct work in a highly professional manner)
- Must be able to demonstrate analytical and statistical skills, decision-making skills, and work independently
- Must have strong organizational skills and be able to plan and prioritize projects, along with good project management skills
- Must be team-oriented
- Must have a working knowledge of the departmental functions and the related hospital policies, procedures, laws, guidelines, regulations, and legal issues
- Must be able to demonstrate good change management skills and a high level of personal motivation.
Medical Technologist
Cleveland Clinic
02.2017 - 07.2017
- Conducts quality laboratory testing and result reporting
- Ensures that results are reported in compliance with the goals and standards of the department, hospital, and applicable accrediting organizations (AHCA, CLIA, COLA, and JCAHO)
- Accurately identifies each patient specimen and testing orders and ensures results are accurate and reported in a timely manner
- Ensures specimen integrity and identification and resolves specimens not meeting testing criteria
- Identifies and resolves pending specimen results from the laboratory information system for assigned departments
- Reports pertinent information to the physician, patient care area, or supervisor (e.g., panic values, instrument malfunctions, delay in testing, reagent or supply depletion)
- Notes 'dates opened' and 'expiration dates' on reagents, controls, etc., and uses reagents and controls only to their expiration dates
- Maintains cleanliness of work areas and keeps work areas organized and stocked
- Follows safety procedures and utilizes all safety devices and personal protective equipment per protocol
- Follows troubleshooting procedures to correct deficiencies or problems as they occur with instruments and equipment
- Ensures instrument operation and results are reliable and performs maintenance checks, start-ups, and shutdowns as assigned or required
- Answers the telephone, greets customers, and provides consult and technical support to the physicians, phlebotomists, and nursing staff
- Follows quality control policy and ensures controls are within acceptable limits before patient results are reported
- Documents quality control and out-of-range results in an appropriate manner
- Other duties as assigned.
Medical Technologist
Boca Raton Regional Hospital
03.2015 - 02.2017
- Perform qualitative and quantitative tests on specimens such as blood, urine, and body fluids in the area of chemistry
- Perform proficiency testing and evaluate QC within the laboratory using standard lab test and measurement and controls
- Perform preventive maintenance, calibration, and troubleshooting techniques on instruments
- Collect and prepare specimens and perform laboratory procedures used in the diagnosis, treatment, and prevention of disease
- Report results in compliance with the goals and standards of the department
- Prepare samples and reagents for testing in accordance with laboratory policies
- Responsible for the accuracy, interpretation, and reporting of all test results according to laboratory policies
- Prepare specimens and ensure specimen integrity by identifying specimens that do not meet testing criteria and perform laboratory procedures used in the diagnosis, treatment, and prevention of disease
- Perform routine maintenance on equipment and quality control for all reagents
- Keep accurate records of quality control, maintenance, and workload data according to laboratory policies
- Refer problems and unusual results to appropriate parties and document all corrective action procedures undertaken in the laboratory.
Medical Technologist
Toledo Clinical and Reference Laboratory
08.2011 - 12.2014
- Collect and prepare specimens and perform laboratory procedures used in the diagnosis, treatment, and prevention of disease
- Verify record and report lab results on all performed tests
- Ensure compliance with government requirements, hospital policies, and laboratory procedures, including maintaining the cleanliness of lab equipment, instruments, and work area
- Created a route to visit rheumatologist, urologists, gynecologists, and gastroenterologist to promote different cancer tumor markers
- Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, and bacteriology to aid physicians in diagnosing and treating disease
- Consistently commended for the timely, high-quality completion of both routine and special laboratory assays of patient specimens
- Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail
- Demonstrated the ability to communicate test results effectively with physicians, pathologists, and nursing staff as a member of an interdisciplinary team focused on providing exemplary quality of care
- Evaluated quality control within the laboratory using standard laboratory test and measurement controls and maintained compliance with CLIA, OSHA, safety, and risk-management guidelines.
Territory Business Manager
Bristol Myers Squibb
01.2000 - 06.2011
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
Medical Technologist
Del Centro Clinical Laboratory
08.1996 - 12.1999
- Analyzed tests in areas including chemistry, hematology, urinalysis, serology, and bacteriology to aid physicians in diagnosing and treating disease
- Medical Technologist student at Presbyterian Community Hospital - Completed a 6-month clinical training program in all areas at Presbyterian Community Hospital
- Operated and calibrated an assortment of laboratory/testing equipment and performed various chemical, microscopic, and bacteriologic tests
- Performed stat and routine testing on a variety of specimens quickly and accurately
- Maintained lab equipment and troubleshooted/resolved instrument problems.
Education
Certificate in Medical Technologist -
University of Sacred Heart
Santurce, PR02.1996
BS in Natural Sciences -
Pontifical Catholic University
Ponce, PR05.1991
Skills
- Instrumentation
- Chemistry- Cobas 6000, Vistas, Vitros, Centaur Xp, Dimmension, Architect ci4100
- Hematology- Sysmex XN 9000
- Urinalysis – Iris iq200
- Blood bank- Provue, Soft
- Laboratory safety protocols
- Critical thinking abilities
- Staff Training and Development
- Quality Control Procedures
- Regulatory Compliance Knowledge
- Conflict resolution techniques
- Interdepartmental Collaboration
- Budget Planning and Monitoring
- Clinical Laboratory Management
- Equipment Maintenance and Calibration
- Data Interpretation and Reporting
- HIPAA Compliance
Certification
- ASCP (April 1996 to Present)
- Florida State Supervisor License (August 2022 to August 2024)
Timeline
Clinical Laboratory Supervisor
Texas Scottish Rite Hospital
12.2022 - Current
Lead Medical Technologist
Baylor Scott & White Hospital
03.2022 - 12.2022
Medical Technologist
Jackson Memorial Hospital
08.2017 - 03.2022
Medical Technologist
Cleveland Clinic
02.2017 - 07.2017
Medical Technologist
Boca Raton Regional Hospital
03.2015 - 02.2017
Medical Technologist
Toledo Clinical and Reference Laboratory
08.2011 - 12.2014
Territory Business Manager
Bristol Myers Squibb
01.2000 - 06.2011
Medical Technologist
Del Centro Clinical Laboratory
08.1996 - 12.1999
Certificate in Medical Technologist -
University of Sacred Heart
BS in Natural Sciences -
Pontifical Catholic University