Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lillian Torres

Pinole,Ca.

Summary

Dynamic Behavior Technician with ABA Shine, skilled in applied behavior analysis and problem-solving. Enhanced client success through evidence-based interventions and collaborative support with families. Leveraged over 10 years of clinical experience to optimize patient interactions and office efficiency, ensuring high-quality care and satisfaction in diverse healthcare settings.

Overview

17
17
years of professional experience

Work History

Behavior Technician

ABA Shine
Richmond, Ca.
12.2023 - 06.2024
  • Facilitated creative and playful exercises for children on autism spectrum to enhance behavior.
  • Implemented evidence-based tools to treat individuals with behavioral and developmental disorders.
  • Collaborated with BCBA supervisors and families to support learning and development initiatives.
  • Monitored behaviors, collected data, and analyzed client success through percentage calculations.

Medical Receptionist

Insite Digestive Center
San Pablo, Ca.
12.2021 - 08.2022
  • Optimized clinic workflows by managing patient flows and physician schedules.
  • Collected patient payments and confirmed insurance during check-ins.
  • Assisted patients with pre-workup tasks, including recording vitals, weight, height, and temperatures.
  • Leveraged over 10 years of experience in clinical settings to enhance office efficiency.

Optician / Receptionist

San Pablo Optometric Center
San Pablo, Ca.
12.2007 - 02.2016
  • Delivered exceptional customer service by addressing patient inquiries and resolving complaints.
  • Verified prescription eyewear accuracy to prevent errors and ensure satisfaction.
  • Engaged with patients to recommend tailored solutions for eyewear issues.
  • Sold and dispensed both prescription and non-prescription eyewear efficiently.
  • Guided patients in selecting customized frames and lenses based on individual preferences.

Education

Certified Phlebotomist - Phlebotomy

CALRegional
Richmond, CA
06.2023

High School Diploma -

Penn Foster High School
Scranton, PA
06-2006

Skills

  • CPR and AED certification
  • Applied behavior analysis
  • Problem solving
  • Customer service

Languages

Spanish
Professional

Timeline

Behavior Technician

ABA Shine
12.2023 - 06.2024

Medical Receptionist

Insite Digestive Center
12.2021 - 08.2022

Optician / Receptionist

San Pablo Optometric Center
12.2007 - 02.2016

Certified Phlebotomist - Phlebotomy

CALRegional

High School Diploma -

Penn Foster High School

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