Lillian Turman
Nashville,TN
Summary
Hardworking employee with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Proud Nashville native with family and friends all around the city. Looking to grow with a company and advance in my career.
Overview
6
6
years of professional experience
Work History
Commercial Insurance
SouthPoint Risk
Nashville, Tennessee
08.2024 - Current
- Maintained accurate records of client accounts, including policy documents, endorsements and invoices.
- Managed renewal process for existing client accounts, ensuring all deadlines are met.
- Performed data entry tasks related to customer accounts and transactions.
- Handled incoming mail, including sorting and distributing correspondence as needed.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Monitored status of pending authorizations from insurance companies.
Real Estate Processor - Pre Closing - Post Closing
SoBro Law Group/Commerce Title & Escrow
Nashville, TN
09.2023 - 04.2024
- Prepared closing documents and coordinated with other title companies to facilitate closings.
- Maintained communication with lenders, buyers and sellers throughout the transaction process.
- Resolved discrepancies related to titles or other issues that arose during the processing period.
- Ordered payoffs from existing lenders when necessary.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Maintained high standards of customer service.
Pre Closing and Post Closing
Bradford Real Estate Group
Nashville, TN
10.2021 - 09.2023
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
- Submitted closing documents to lenders for post-closing review.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Reviewed documents for accuracy and verified funds.
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Reviewed documents for accuracy, completeness, and compliance with established procedures.
- Provided exceptional customer service at all times.
Assistant
Davis Property Management, Assistant To Company's Owner
Nashville, TN
09.2021 - 08.2022
- Scheduled maintenance calls.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Updated tenant records and maintained accurate files for all tenants.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
Post Closer
Tennessee Title Services LLC
Brentwood, Tennessee
07.2018 - 08.2021
- Performed all post-closing duties.
- Completed transaction documents such as buyer, seller and HUD paperwork.
- Reviewed recording documents for accuracy and completeness to maximize compliance and prevent errors.
- Disbursed funds, cut checks and mailed out documents.
- Managed loan packages.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
GED -
Tennessee College of Applied Technology
2016
Skills
- Attentive to Detail
- Excellent Time Management
- Attentive to Phones
- Extremely Organized
- Multi-Tasker
- Self-Starter
- Problem Resolution
- Customer Engagement
- Accounting
- Pre-Closing/Processing/Post-Closing Duties
- Highly Experienced in Qualia Software
- Microsoft Office/Power Point/Word/Excel Experience
References
David Bush - Owner of Davis Property Management - 615.308.3102
Kate McGlasson - Assistant Dean - Dean of Academics - Ensworth High School - 615.428.0741
Kim Wyatt - Office Manager for SoBro Law Group and Commerce Title & Escrow - 615.515.7171
Carrie Thompson - Chief Operating Officer - Bradford Shared Services - 615.403.5025
Timeline
Commercial Insurance
SouthPoint Risk
08.2024 - Current
Real Estate Processor - Pre Closing - Post Closing
SoBro Law Group/Commerce Title & Escrow
09.2023 - 04.2024
Pre Closing and Post Closing
Bradford Real Estate Group
10.2021 - 09.2023
Assistant
Davis Property Management, Assistant To Company's Owner
09.2021 - 08.2022
Post Closer
Tennessee Title Services LLC
07.2018 - 08.2021
GED -
Tennessee College of Applied Technology
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