Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Lillian Van De Vyver

Houghton

Summary

Seasoned General Store Manager with robust experience in retail operations and personnel management. Possess strong leadership skills, proficient at driving high-volume sales while providing top-notch customer service. Notable for improving store profitability through innovative merchandising strategies and cost control measures. Known for building productive teams committed to achieving business objectives.

Overview

3
3
years of professional experience

Work History

General Store Manager

AT&T Wireless
Houghton
12.2023 - Current
  • Updated and maintained store signage and displays.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Organized promotional events to increase product awareness.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Store Representative

AT&T
Houghton
02.2023 - 12.2023
  • Organized store shelves, displays, and backroom areas to ensure efficient workflow.
  • Prepared merchandise for purchase or rental.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Described merchandise and explained use, operation and care.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers and provided assistance with product selection.
  • Generated and submitted sales reports outlining sales volume, potential sales and area prospects.
  • Analyzed sales data to identify trends, forecast demand, and set sales targets.
  • Assisted Sales Leader in developing and implementing sales strategies.

Team Leader

Michigan Technological Univeristy
Houghton
08.2022 - 02.2023
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Organized client meetings to provide project updates.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assessed company operations for compliance with safety standards.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Waterford Mott High School
Waterford, MI
06-2021

Some College (No Degree) - Electrical Engineering

Michigan Technological University
Houghton, MI

Some College (No Degree) - Business Management

Michigan Technological University
Houghton, MI

Skills

  • Customer service
  • Employee training
  • Team building
  • Cash handling
  • Performance evaluation
  • Operational excellence
  • Strategic planning
  • Documentation and reporting
  • Problem-solving aptitude
  • Relationship building
  • Improve performance
  • Administrative management
  • Team leadership and coaching
  • Manage operations
  • Multitasking capacity
  • Data management
  • Performance analysis
  • Customer relationship management
  • Leading staff meetings

Affiliations

  • Religious (Christian)
  • Reading
  • Going out with friends and family
  • Love Cats! Have 1 that's my baby
  • Painting

Accomplishments

  • Women in Business Award (goes to one women every year that out shined and went above and beyond in the work place)
  • Bought a house this year at 22 (2025)

Timeline

General Store Manager

AT&T Wireless
12.2023 - Current

Store Representative

AT&T
02.2023 - 12.2023

Team Leader

Michigan Technological Univeristy
08.2022 - 02.2023

High School Diploma -

Waterford Mott High School

Some College (No Degree) - Electrical Engineering

Michigan Technological University

Some College (No Degree) - Business Management

Michigan Technological University

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Lillian Van De Vyver