Lillian Varvoutis
Waynesville,NC
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
9
9
years of professional experience
Work History
Hostess
J Arthurs
06.2018 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Documented reservations and communicated changes to guests.
Busser
J Arthurs
06.2018 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Education
Associate of Arts - Liberal Arts And General Studies
Haywood Community College
Clyde, NC06.2024
High School Diploma -
Tuscola High School
Waynesville, NC06.2021
Skills
- Dining Reservations
- Check Payment Processing
- Seating Assignment Preparation
- Phone Inquiries
- Guest Inquiries
- Price Memorization
- Dining Area Maintenance
- High-Volume Dining
- Table Bussing
- Reservation Documentation
- Interactive Communication Skills
- Cleaning and Sanitation
Timeline
Hostess
J Arthurs
06.2018 - Current
Busser
J Arthurs
06.2018 - Current
Associate of Arts - Liberal Arts And General Studies
Haywood Community College
High School Diploma -
Tuscola High School
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