Lillian Vickers

• Led learning and development initiatives for associates and managers, focusing on skill-building, leadership readiness, and career progression.
• Coached and mentored trainers to ensure consistent content delivery, compliance with company standards, and alignment with HR goals.
• Partnered with leadership to identify talent gaps and prepare associates for development programs, succession, and promotion opportunities.
• Supported change management by providing trainers and managers with tools to guide teams through organizational transitions effectively.
• Monitored training effectiveness using performance metrics and associate feedback; recommended, and implemented improvements that boosted engagement and retention.
• Ensured compliance with company policies and regulatory requirements through targeted training and clear communication. Utilized data analytics to evaluate training outcomes, optimize learning programs, and close workforce capability gaps.
• Maintained a 95% audit pass rate as an Academy Store, demonstrating operational excellence, and adherence to training standards.
• Increased associate performance by 30% through customized coaching programs focused on individual development needs.
• Developed engaging curriculum content that significantly improved associate retention and readiness.
• Mentored over 1,500 associates (Market 61,63,62) guiding them toward success in their current roles, and preparing them for future opportunities.

• Facilitated onboarding and leadership development programs by training associates who are responsible for delivering operational and compliance training.
• Managed HR compliance responsibilities, including I-9 verification, record keeping, and maintenance of OSAR (Onboarding & Associate Records) files, ensuring adherence to federal and company policies.
• Supported change management by providing trainers and managers with tools to guide teams through organizational transitions effectively.
• Utilized data-driven insights to identify skill gaps and design targeted development programs, improving associate performance and engagement.
• Drove a 30% increase in employee performance through targeted training programs.
• Streamlined onboarding process, reducing time to productivity by 25%.
• Leveraged data analytics to tailor training initiatives for maximum impact.
• Partnered with leadership to identify skill gaps and address them effectively.
• Developed skill assessments, enhancing talent alignment with business goals.

• Oversaw operations for the D1 store, Supercenter, and Neighborhood Market, ensuring compliance and operational excellence.

• Developed and implemented process improvements to enhance operational efficiency.

• Managed large teams, driving performance metrics, and KPIs across multiple departments.
• Directed inventory control, financial accountability, and customer service standards.
Implemented strategic initiatives to improve efficiency and profitability.

• Recognized as Store of the Year and ranked #1 in the region for Online Grocery Pickup (OGP) sales.
• Led the successful implementation of OGP across multiple market stores, driving adoption and operational success.
• Consistently delivered results through strategic planning and execution of high-impact initiatives.

• Coordinates, as well as responds to all service calls required by the customer.
• Providing exceptional customer service while ensuring satisfaction and retention.
• Interacting with customers to educated them on company services.
• Highly motivated, quick learner, and committed team player with a strong work ethic.
• Managed and supported team administration.
• Resourceful problem-solver offering high-depth experiences leading and operating numerous inbound call centers covering an assortment of shifts.
• Data entry and database administration.
• Skip tracing and internet research.