Restaurant Hostess
Ole Savannah
Kingston
06.2023 - 09.2023
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assigned patrons to suitable tables according to server rotation.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Helped service staff handle demand by distributing food and beverages.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Monitored dining area to assess server capacity and estimate wait times.
- Accepted payments from guests for dine-in and take-out foods.
