Lillian WARD
Saint Paul,MN
Summary
Experience with planning individual and group study sessions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking passionate. Passionate and Gifted in building strong meaningful relationships career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted with interpersonal conflicts. Driven to help achieve success by providing guidance on overall well being, Attentive in identifying early warning signs of harmful behavior in students to provide preventive services.
Overview
5
5
years of professional experience
Work History
Peer Leader
Altrnative For Girls
08.2019 - 10.2023
- Implemented prevention plans for homeless and/or at risk population with co occurring disorders DV victims and give hope and love to survivors in a shelter like setting
- Facilitated weekly workshop's and support groups geared to target road blocks withing ones self and life. long term short term goal setting. Provided self sustaining curriculum training, to maintain suitable living, and emotional well being.
- SMART, Self evaluation and charting on clients progress emotional being weekly
- Weekly Street Outreach, emergency resource center. Handled and distributed essential needs and personal care items, assisted providing clothing and basic hygiene. monitor walk in clothing shelf
- Planned and facilitated workshops and presented self-help or information sessions on subjects related to goal settings and independency.
- handled phone calls, followed up with clients charted provided one on ones on a bi weekly bases.
- Sought out recourses and referrals for shelter, food and basic necessities. Equipped and trained to deal with emergency crises effectively and time sensitive, with compassion love and honesty
Customer Service
Food Pantry
09.2018 - 08.2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- distributed food in a timely swift fashion
- Stocked shelves, and handled food request
- remained patience positive and kind
Personal Care Assistant
PCA, Best Choice Homemaker & Companion
05.2016 - 06.2018
- Built strong relationships with clients to deliver emotional support and companionship. Provided one on one compassionate and patient-focused care to cultivate geneal well-being.
- Adhered to all medical and case work orders to ensure the best well being for the client,
- Planned, prepared and cooked healthy meals and snacks according to prescribed diets . Assisted with daily living activities,such as running errands, household chores, managed laundry. Laundered items, changed sheets and made bed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming and oral hygiene
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.Adhered to all medical and case work orders to ensure the best well being for the client,
- Handled incoming mail, bills and invoices and completed appropriate actions. Entrusted to handle confidential and sensitive situations in professional matter. Recorded status and duties completed in logbooks for management.
Child Care Aide
Wilder Foundation
09.2014 - 12.2016
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- prepared and dispensed nutritional snacks, and recipes that targets a healthy mind and body accordance to nutritional guidelines
- Promoted learning and social development through structured and unstructured playtime.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings and any medications administered.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Instructed assisted children in crafts and other activities to promote gross and fine motor skills.
Education
High School Diploma -
Avalon School
Saint Paul, MN06.2016
Skills
- Emotional Support
- Crisis Intervention
- Self-Help Education
- Abuse Identification
- Problem-Solving
- Social Interaction
- Critical Thinking
- Mental Health Assessments
- Progress Reporting
Accomplishments
- Documented and resolved emergency needs which led to more funding which leads to being able to assist more in crisis emergency situations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved SMART training effectively helps us meet the individual needs of the clients achieve self independency and purpose
Timeline
Peer Leader
Altrnative For Girls
08.2019 - 10.2023
Customer Service
Food Pantry
09.2018 - 08.2019
Personal Care Assistant
PCA, Best Choice Homemaker & Companion
05.2016 - 06.2018
Child Care Aide
Wilder Foundation
09.2014 - 12.2016
High School Diploma -
Avalon School
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