Years of professional experience
Lillian Ward
Psychology Student
310 Fairport Nursery Road, Painesville
Summary
Experienced with teamwork and individual work, with a strong focus to fulfill all daily operations and achieve overall success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of oragnization and adaptability, ensuring consistent support and positive outcomes.
Overview
5
5
Work History
Team Member
Rasing Canes Chicken Fingers
09.2025 - Current
- Assisted in preparing the restaurant for the highly anticipated grand opening.
- Contributed to team success by completing jobs quickly and accurately without minimizing quality.
- Kept work areas clean, organized, and safe to promote efficiency, customer satisfaction, and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage to meet shift needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance to give the best experience possible.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained productive, efficient approach to all tasks.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Front of House Employee
Latitude 39
10.2023 - 05.2025
- Established welcoming atmosphere by greeting each guest warmly and quickly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
Shift Manager
Pet Supplies Plus
06.2021 - 01.2025
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Exercised composure under pressure and in escalated customer service scenarios.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front End Associate
Menards
08.2020 - 05.2021
- Helped customers complete purchases and locate items.
- Gathered shopping baskets and carts and relocated to designated areas across the store.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Psychology
Ohio University
Athens, Ohio, OH 08.2022 - 05.2026
High School Diploma -
Riverside High School
Painesville, OH 08.2018 - 06.2022
Skills
Positive attitude
Certification
AED & CPR
Timeline
Team Member
Rasing Canes Chicken Fingers
09.2025 - Current
AED & CPR
10-2024
Front of House Employee
Latitude 39
10.2023 - 05.2025
Bachelor of Science - Psychology
Ohio University
08.2022 - 05.2026
Shift Manager
Pet Supplies Plus
06.2021 - 01.2025
Front End Associate
Menards
08.2020 - 05.2021
High School Diploma -
Riverside High School
08.2018 - 06.2022