Lillian Welch
New Albany,IN
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
Work History
Painter
Louisville Stoneware
Louisville, KY
05.2021 - 05.2024
- I painted ceramic dishware and mugs and specialized in freehand designs and calligraphy for personalized orders.
- Worked in high volume production setting
- Stamped and finished pieces for the French Country design that was almost exclusively painted by me.
Server
Red Bud Dining Room
Louisville , KY
08.2022 - 11.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Leader/Bartender
Feast Bbq
Louisville, KY
06.2015 - 08.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly and professionally.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
Bakery Clerk
Earth Fare Supermarket
Louisville, KY
10.2013 - 06.2015
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Made bread from scratch daily; baguettes, french loaves, focaccia, sourdough boules, etc..
- Received incoming shipments of ingredients and supplies for baking operations.
Front of House Manager
Earth Friends Cafe
Louisville, KY
06.2014 - 11.2014
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Server
August Moon
Louisville, KY
07.2011 - 09.2013
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Some College (No Degree) - Social Work
University of Louisville
Louisville, KYSkills
- Watercolor Painting
- Figure Drawing
- Portrait artist
- Professionalism and Etiquette
- Innovative problem-solving
- Art composition
- Client Consultations
- Traditional fine art skills
Timeline
Server
Red Bud Dining Room
08.2022 - 11.2023
Painter
Louisville Stoneware
05.2021 - 05.2024
Shift Leader/Bartender
Feast Bbq
06.2015 - 08.2019
Front of House Manager
Earth Friends Cafe
06.2014 - 11.2014
Bakery Clerk
Earth Fare Supermarket
10.2013 - 06.2015
Server
August Moon
07.2011 - 09.2013
Some College (No Degree) - Social Work
University of Louisville