Lillian Whicker
Peoria,AZ
Summary
Supervisor with strong motivational and communication skills. Assigns tasks, Implementing quality and customer service standards, providing weekly feedback on performance, mediate interpersonal conflicts and implement company procedures. Excellent customer service and communication skills with employees. Provides strong leadership and shares the positive outcomes to preforming well.
Overview
2
2
years of professional experience
Work History
Supervisor/Lead for Curbside Pickup
Safeway
05.2023 - Current
- Making schedule accommodating to team members needs.
- Checking emails, responding to customer calls, and keeping track of refunds.
- Strong communication skills with team and managers.
- Implementing routine and structure for team with positive recognition.
- Excellent problem solving and critical thinking skills.
- Creating clear expectations and standards on communication board monthly according to our departments needs.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Paid attention to detail while completing assignments.
- Providing workable environment for employees with physical disabilities and mental health concerns.
- Shops orders in timely manner and makes smart substitutions guaranteeing customer satisfaction. Quickly brings out orders to customers and places them safely into car to ensure quality is maintained. Looks over receipts with customer to verify they are happy with their order.
- Helps employees make smart decisions such as breaks, substitutions, and quality of product to assure success throughout shift.
Team Member
Potato Corner
09.2022 - 05.2023
- Learned all required tasks quickly to maximize performance.
- Opened store in timely manner and restocking freezers.
- Met vendors and would unload weekly pellets.
- Took orders and prepared them in timely manner.
- Exceptional customer service and de-escalating skills.
- Prepped sauces and stocked self serve station.
- Strong attention to detail while closing.
- Managed extreme rushes during weekends and holidays.
Cashier
Fry's Food Stores
06.2022 - 09.2022
- Responsible for being visible and actively greeting, engaging, and assisting customers.
- Processed transactions through check lane quickly, accurately, and efficiently. Adhere to all local, state, and federal laws, and company guidelines.
- Provided wonderful customer service skills.
- Performed closing duties such as cleaning and filling work station for next shift.
Customer Service Representative
Circle K Gas Station
03.2022 - 06.2022
- Provided excellent customer care, communication, and friendly conversation while being time efficient.
- Worked register, managed transactions, resolved customer complaints, and maintained cleanly and tidy check out area.
- Made sure store was clean and shelves were stocked.
- Unloaded deliveries of goods into store. Worked independently while ensuring excellent customer service experience.
- Strong and effective de-escalation skills used to maintain safety of team members and other customers.
- Quick critical thinking and problem solving skills.
Education
High School Diploma -
Ombudsman - Charter Northwest High School
Peoria06.2022
Skills
- Process Improvement
- Employee Motivation
- Negotiation
- Disaster Recovery Planning
- Goal-Oriented
- Data Analytics
- Schedule development
- Waste Reduction
- Analytical and Critical Thinking
- Verbal Communication
- Friendly, Positive Attitude
- Team building
Timeline
Supervisor/Lead for Curbside Pickup
Safeway
05.2023 - Current
Team Member
Potato Corner
09.2022 - 05.2023
Cashier
Fry's Food Stores
06.2022 - 09.2022
Customer Service Representative
Circle K Gas Station
03.2022 - 06.2022
High School Diploma -
Ombudsman - Charter Northwest High School