Lillian Willard
Cedar Hill,MO
Summary
I consider myself a detail-oriented, organized and meticulous employee. I am used to Working at fast pace to meet tight deadlines. As well as being an enthusiastic team player ready to contribute to company success. I have extensive experience with troubleshooting problems and finding a solution personally catered to the issue at hand. I know I can be dependable and successful at managing multiple priorities with a positive attitude. I consider myself a hardworking and passionate individual with strong organizational skills. I am excited about this opportunity and am ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Information Technology Specialist
Northwest R1
11.2022 - 05.2023
- Trained end-users on new software applications, increasing productivity across departments.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Support Room Assistant
Brennan Woods Elementary
10.2019 - 11.2022
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams for comprehensive client care and improved outcomes.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
Server
Texas Roadhouse
09.2018 - 10.2020
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Server Trainer
Ruby Tuesday’s
06.2016 - 06.2018
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
In-Home Caregiver
Oxford Healthcare
07.2016 - 07.2017
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
Sales Generalist
Victoria Secret
10.2015 - 05.2016
- Enhanced product knowledge, staying updated on industry trends to better serve clients'' needs.
- Boosted sales revenue by identifying and pursuing new business opportunities with every client that walked in the store.
- Developed lasting client relationships through consistent follow-ups and excellent customer service.
- Mentored junior sales team members, sharing best practices and fostering professional development.
Shift Leader
SUBWAY®Restaurants
03.2014 - 08.2015
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- I learned to guarantee impeccable customer service by ensuring myself and my coworkers do our jobs efficiently, by multitasking or delegating during high traffic hours.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Pre-Veterinarian -
Culver-Stockton College
Bachelor of Science -
Missouri State University
Springfield, MOHigh School Diploma -
Northwest High School
Cedar Hill, MO05.2015
Skills
- Data Collection and Analysis
- Collaboration with Professionals
- Component Replacement
- User Training
- Customer Service
- Strategic Planning
- Complex Problem-Solving
- Project Management
Skills Abilities
I have 3 years of experience managing fellow employees during my time at Six Flags as a restaurant manager and Subway. As a restaurant manager at Six Flags St. Louis I worked at Colonnades and managed my employees, their breaks, I did weekly inventory as well as ordered food for the next period. While employed at Subway, in the manager’s absence, I would cover her shifts and finish the necessary paperwork., One year experience in food sales at Six Flags. Previously employed at Victoria Secret for one school year. A collective 5 years of experience in food service., Approximately one year of experience substituting for grades Kindergarten to twelfth. Two years of experience as the support room assistant for Brennan Woods Elementary. In this position I’ve learned many valuable tools and methods to assist children with not only their education but their social and emotional development as well., Previously employed with Oxford Healthcare as an in-home aid since July 2016. My duties include helping with hygiene, continence, daily health and beauty regimens as well as cleaning their homes to provide for a healthy environment., In my past work experiences, how you carry a conversation with a guest or a coworker determines their overall experience with the company. I think it is important to treat people very politely and with a smile. It is important to maintain proper manners when speaking with a guest, and make sure they are content and comfortable. There is also the matter of knowing how to respectfully communicate with my colleagues in the workplace. At the jobs that I have stayed at the longest, I chose to stay because the environment I worked in was a very pleasant one. The processes we utilized on a day to day basis were thorough and efficient, my managers were easy to communicate with and treated the employees fairly. There was also a sense of cohesiveness among employees which I genuinely value. Therefore I will do everything in my power every moment of the day to make my job know I am a valued employee that contributes to the success and virility of the company., I consider myself a very outgoing person. I am very confident in my ability to lead a group of people to achieve a collective goal, or training a new employee. I have experience giving root to new extra- curricular clubs in school and taking charge of a large group of people. Combining the experience I’ve collected from every job, I can effectively organise a group of people to sort through information for the goal at hand, and appropriately distribute tasks to complete said goal.
Timeline
Information Technology Specialist
Northwest R1
11.2022 - 05.2023
Support Room Assistant
Brennan Woods Elementary
10.2019 - 11.2022
Server
Texas Roadhouse
09.2018 - 10.2020
In-Home Caregiver
Oxford Healthcare
07.2016 - 07.2017
Server Trainer
Ruby Tuesday’s
06.2016 - 06.2018
Sales Generalist
Victoria Secret
10.2015 - 05.2016
Shift Leader
SUBWAY®Restaurants
03.2014 - 08.2015
Pre-Veterinarian -
Culver-Stockton College
Bachelor of Science -
Missouri State University
High School Diploma -
Northwest High School
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