Lillian Williard
Monroe,MI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
McLaren Macomb Hospital
Harrison, MI
08.2023 - Current
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for patients.
- Returned rooms to occupant-ready status to satisfy future patients.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Manager
Lori's Lick'em Up Ice Cream
04.2021 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes
Front Desk Assistant
Wayne State University College of Engineering
Detroit, MI
08.2022 - 03.2023
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Greeted, registered and assigned rooms to students staying in the dorms.
- Trained new employees on proper front desk operations and customer service techniques.
- Verified identification of guests prior to check-in, and verified the status of their living arrangements in the building.
Education
No Degree - Mechanical Engineering
Wayne State University
Detroit, MI06.2026
High School Diploma -
Merritt Academy
New Haven, MI06.2022
Skills
- Business Planning
- Managing Operations and Efficiency
- Managed Care
- Issue and Conflict Resolution
- Team Leadership
- Managing Terminations
- Verbal and Written Communication
- Overseeing Employees
- Scheduling and Coordinating
Certification
- CM - Certified Manager Certification
- Allergens Certification
Timeline
Housekeeper
McLaren Macomb Hospital
08.2023 - Current
Front Desk Assistant
Wayne State University College of Engineering
08.2022 - 03.2023
Manager
Lori's Lick'em Up Ice Cream
04.2021 - 07.2023
No Degree - Mechanical Engineering
Wayne State University
High School Diploma -
Merritt Academy
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