Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lillian Wilson

Pharmacy Technician
Ashland,Kentucky

Summary

Dynamic Pharmacy Technician with proven expertise at Walgreens in optimizing workflow and enhancing patient care. Skilled in medication dispensing and insurance billing, I excel in problem-solving and team collaboration. Committed to maintaining confidentiality and compliance, I effectively resolved customer inquiries, improving satisfaction and operational efficiency.

Overview

3
years of professional experience

Work History

Walgreens

Pharmacy Technician
12.2023 - Current

Job overview

  • Handled incoming calls, providing solutions to customer and healthcare provider inquiries.
  • Inventoried medication to ensure accurate record-keeping.
  • Optimized labeling and packaging tasks to improve workflow efficiency.
  • Calculated precise dosages and filled prescriptions accurately.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of patient information.
  • Resolved customer issues in-person and via telephone by assisting with order placement.
  • Counted and labeled prescriptions with correct item and quantity.
  • Enhanced pharmacy efficiency by replenishing inventory and adhering to cleanliness protocols.
  • Consulted with patients, healthcare professionals, and physicians about drug information and usage.
  • Managed daily prescription verification and filing in a busy pharmacy setting.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.

Walgreens

Cashier
10.2023 - 05.2024

Job overview

  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Set up new sales displays each week with fresh merchandise.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Foodfair

Cashier
10.2022 - 11.2023

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

Penn Foster Career School
Scranton, PA

High School Diploma

Penn Foster College
Scottsdale, AZ

Certified Pharmacy Technician from Pharmacy

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Insurance verification
  • Drug inventory control
  • Drug safety
  • Pharmaceutical calculations
  • Interpreting and processing medication orders
  • Healthcare regulations
  • Receiving incoming supplies
  • Drug interaction awareness
  • OTC recommendations
  • New hire onboarding
  • Ordering and stocking medications
  • Medical insurance claims processing
  • Resolving complaints
  • Patient profile setup
  • Insurance processing

Timeline

Pharmacy Technician

Walgreens
12.2023 - Current

Cashier

Walgreens
10.2023 - 05.2024

Cashier

Foodfair
10.2022 - 11.2023

Penn Foster Career School

High School Diploma

Penn Foster College

Certified Pharmacy Technician from Pharmacy

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Lillian WilsonPharmacy Technician