Lillian Wirth
Grove City
Summary
Directed retail management and customer service initiatives. Led and motivated teams to adhere to policies and procedures. Championed exceptional customer service delivery. Oversaw inventory management and staff training programs. Facilitated effective problem-solving strategies. Cultivated a highly organized environment with strong communication practices.
Overview
5
5
years of professional experience
Work History
Boxer
Tropical Nut & Fruit
Grove City, OH
10.2023 - Current
- Operated boxing machinery to ensure accurate packaging of products
- Maintained quality control standards during production processes
- Collaborated with team members to streamline workflow and improve efficiency
- Trained new employees on equipment usage and safety protocols
- Adhered to safety regulations, ensuring a safe working environment
Shift Lead Manager
Plato's Closet
Grove City, OH
08.2021 - 10.2023
- Resolved customer complaints promptly in a professional manner while maintaining high levels of service excellence.
- Adhered to strict security protocols such as checking IDs at entry points or verifying access codes when entering restricted areas.
- Developed and implemented effective shift management strategies to improve efficiency and customer satisfaction.
- Trained and mentored staff on retail procedures and customer service excellence.
- Supervised daily operations, ensuring efficient workflow and team productivity.
- Assisted in visual merchandising to enhance store presentation and customer experience.
- Resolved customer complaints promptly, improving satisfaction ratings consistently.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Exercised composure under pressure and in escalated customer service scenarios.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
High School Diploma -
Central Crossing High School
Grove City, OH06.2022
Skills
- Customer Loyalty
- Accurate Money Handling
- Verbal and Written Communication
- Job Assignments
- Employee Relationships
Timeline
Boxer
Tropical Nut & Fruit
10.2023 - Current
Shift Lead Manager
Plato's Closet
08.2021 - 10.2023
High School Diploma -
Central Crossing High School