Lillian Yanney
Southbury,CT
Summary
Healthcare operations and revenue cycle leader with a strong record in optimizing billing processes and achieving $6.5M monthly revenue targets. Effective in leading system implementations and improving workflows while ensuring strict HIPAA compliance. Recognized for resolving complex issues and enhancing team performance in high-volume settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Acting Director / Manager, Patient Accounts
Silver Hill Hospital
New Canaan, CT
02.2025 - Current
- Achieved and sustained $6.5M monthly revenue targets through effective oversight of billing, collections, and account resolution processes
- Reduced AR aging and lowered denial rates by identifying workflow gaps and implementing process improvements across the revenue cycle
- Led the revenue cycle workstream for Meditech implementation, overseeing workflow design, cross-functional coordination, and system optimization, contributing to a successful system transition and improved billing performance
- Advanced through multiple leadership roles to Acting Director, overseeing patient accounts operations for 15-member team, ensuring alignment with organizational objectives
- Collaborated with executive leadership, including COO, on financial strategy and cash flow reporting, supporting informed operational decision-making
- Supervised and mentored staff, enhancing team accountability and service delivery in high-volume environment, contributing to operational success
- Led department through critical system transitions, including Change Healthcare to Optum iEDI, ensuring continuity of claims processing and reimbursement
- Resolved complex billing issues, disputes, and escalations, improving patient satisfaction and reducing outstanding account balances
- Collected $68K in outstanding patient balances within one month through targeted follow-up and resolution strategies
- Represented patient accounts in cross-functional meetings to ensure alignment and effective communication across departments
Patient Advocate B
Nuvance Health
Wilton, CT
03.2021 - 03.2022
- Coordinated patient scheduling, referrals, and insurance authorizations, improving patient access to multiple services
- Supported scheduling and communication platforms as super-user, enhancing team collaboration
- Contributed to workflow redesign and process improvement initiatives, streamlining operations
- Managed financial reconciliation and daily deposits with high accuracy
Office Manager
UPS (OMS)
10.2014 - 01.2022
- Oversaw daily office operations, ensuring accurate scheduling, payroll/timecard management, and logistical reporting to maintain workflow continuity
- Facilitated onboarding and training for employees on systems and compliance, streamlining operational procedures
- Generated nightly audit reports, enhancing operational documentation accuracy and compliance
- Coordinated driver routes and staffing to optimize on-time dispatch and enhance operational performance
- Investigated and resolved customer complaints, including lost package claims and service escalations, improving customer satisfaction
Scheduler / Receptionist
Stamford Health Medical Group
Stamford, CT
03.2017 - 03.2021
- Managed patient scheduling, insurance verification, and front desk operations for 100+ appointments daily, ensuring smooth workflow and patient satisfaction
- Coordinated referrals and pre-authorizations, enabling timely access to patient care and improving service delivery
- Collected payments and maintained accurate documentation in EMR systems, supporting compliance and operational efficiency
Education
MS - Analytics
University of Bridgeport
Bridgeport, CT04-2026
Bachelor of Science - Healthcare Administration
University of Bridgeport
Bridgeport, CT04-2026
Associate of Science - Medical Office Management
Norwalk Community College
Norwalk, CT05-2018
LPN Certification -
Nabita Nursing School
NY05-2017
Skills
- Revenue Cycle Management
- Patient Accounts
- Billing & Collections
- Claims processing
- Financial reporting
- Conflict Resolution
- Stakeholder relations
- Workflow design
- EMR/EHR Systems
- Epic
- Meditech
- Cerner
- Soarian
- Microsoft Excel
- Data analysis
- Documentation Management
- Outlook
- Presentation Development
- Team Leadership
- Staff training
- Conflict Resolution
- Stakeholder relations
- Team leadership
- Workflow design
- Compliance oversight
- Revenue cycle management
- Stakeholder relations
Certification
- CPI
- CPR
- AED
- First Aid
Awards
- Phi Theta Kappa
- All-CT Academic Excellence Award
- Student of Promise
- Commencement Speaker
- Honor Role
- Dean’s List
Timeline
Acting Director / Manager, Patient Accounts
Silver Hill Hospital
02.2025 - Current
Patient Advocate B
Nuvance Health
03.2021 - 03.2022
Scheduler / Receptionist
Stamford Health Medical Group
03.2017 - 03.2021
Office Manager
UPS (OMS)
10.2014 - 01.2022
MS - Analytics
University of Bridgeport
Bachelor of Science - Healthcare Administration
University of Bridgeport
Associate of Science - Medical Office Management
Norwalk Community College
LPN Certification -
Nabita Nursing School