Lillian Young
East Aurora,NY
Summary
Motivated Internship Student working toward Criminal Justice degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Regular Babysitter
The Witherell Family
Orchard Park, NY
01.2018 - Current
- Demonstrated empathy and kindness to display positive character traits.
- Offered age-appropriate, fun and educational activities for children.
- Provided appealing, nutritious meals and snacks.
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Restaurant Team Member
The Roycroft Inn
East Aurora, NY
02.2022 - 07.2022
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Retail Associate
Head Over Heels Boutique
East Aurora, New York
06.2020 - 06.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Coffee Barista
Dunkin’ Donuts
East Aurora, NY
08.2019 - 07.2020
- Provided excellent customer service to all guests
- Cash handling including drawer balance
- Prepared beverages and food to order in a prompt manner
- Maintained a clean, ready to serve environment
- Restock retail items as well as food preparation ingredients
- Maintaining a clean and safe environment by prompt garbage removal, proper snow removal ensuring guest safety with clear sidewalk
- Creation and decoration of frozen dessert cakes
- Packaged purchased items with care
Education
High School Diploma -
Iroquois High School
Elma, NY06.2022
Bachelor of Science - Criminal Justice
Florida Atlantic University
Boca Raton, FL05.2025
Skills
- Excellent Customer Service Skills
- Excellent Written and Verbal Communication
- Youth Ministry
- Social Media Content Creation
- Microsoft Proficiency
- Work Task Prioritization
- Positive Interactions
- Cash Drawer Management
- Energetic and Outgoing
- Issue and Complaint Resolution
- Analytical Thinking
- Time Management
- Energetic and Enthusiastic
- Attention to Detail
Certification
American Red Cross
Babysitting Care and Safety Certification 201
Timeline
Restaurant Team Member
The Roycroft Inn
02.2022 - 07.2022
Retail Associate
Head Over Heels Boutique
06.2020 - 06.2022
Coffee Barista
Dunkin’ Donuts
08.2019 - 07.2020
Regular Babysitter
The Witherell Family
01.2018 - Current
High School Diploma -
Iroquois High School
Bachelor of Science - Criminal Justice
Florida Atlantic University
References
Available Upon Request
References
Available Upon Request
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