Lilliana Campbell
Dixon,IL
Overview
3
3
years of professional experience
Work History
Community Advisor
Northern Illinois University Housing Department
DeKalb, IL
08.2023 - Current
- Conducted regular check ins with residents to ensure positive wellbeing and a sense of belonging in the community.
- Increased resident retention by creating a welcoming and inclusive living environment.
- Developed strong relationships with residents through consistent communication and support.
- Enhanced resident satisfaction by addressing concerns promptly and providing timely solutions.
- Served as a resource for residents, connecting them with campus services and opportunities for personal growth.
- Managed administrative tasks, such as maintaining records of incidents and submitting detailed reports on time.
Customer Service Associate
Farm And Fleet
10.2021 - 10.2022
- Used collateral material and documents to share information about services, products, and promotions
- Consulted with customers regarding needs and addressed concerns
- Trained new hires on products and services
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Education
High School Diploma -
Newman Central Catholic Highschool
05.2022
Some College (No Degree) - B.S. Psychology
Northern Illinois University
Skills
- Issue and Complaint Resolution
- Understanding Others Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Responding to Difficult Situations
- Courteous with Strong Mindset
- Emotional awareness
Accomplishments
Accepted into National Honors Society
Public Relations Chair for Lambda Sigma, a Sophomore Honors Society
Deans list for two semesters
Timeline
Community Advisor
Northern Illinois University Housing Department
08.2023 - Current
Customer Service Associate
Farm And Fleet
10.2021 - 10.2022
High School Diploma -
Newman Central Catholic Highschool
Some College (No Degree) - B.S. Psychology
Northern Illinois University