LILLIANA CARTER
Cache Valley Pet Hotel
LOGAN,UT
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship-building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
2
Languages
2
years of professional experience
Work History
KENNEL TECHNICIAN
4 Months- Managed guest check-ins and check-outs professionally while addressing specific pet care instructions. Provided peace of mind to anxious clients by communicating updates and explaining facility features, such as the live password-protected webcam systems. Handled client questions about pricing, boarding packages, and scheduling with patience and clarity.
- Monitored animal behavior during open play and cage-free daycare to ensure safety and prevent conflicts. Followed strict medication and dietary schedules to safeguard health of every guest. Verified pet records and vaccination requirements prior to admitting guests for temperament evaluations.
- Maintained energy and efficiency in fast-paced environment by managing feeding schedules, playtime supervision, and facility cleaning. Handled large, energetic animals safely using proper restraint techniques to prevent incidents.
- Executed daily custodial routines to maintain sanitary, odor-free facility. Deep-sanitized kennels, play structures, and common areas with commercial safety solutions, adhering to health and safety protocols to minimize spread of illness.
SALES ASSOCIATE & CASHIER
1 Year- Welcomed guests with a friendly attitude to create a positive shopping experience. Anticipated guest needs and answered questions about products and pricing accurately. Maintained a welcoming entry and checkout area to leave a strong positive impression.
- Welcomed guests with a friendly attitude to enhance shopping experience. Anticipated guest needs and answered product and pricing questions accurately, fostering customer satisfaction.
- Executed company policies, safety protocols, and operational guidelines consistently.
- Prepared food items following recipes, presentation standards, and portion controls. Adhered to food safety, sanitation, and health department rules to safeguard guest health while maintaining clean workstations and tools.
Education
No Degree - Some College of Fashion Designing
GPA: 3.455
GED
GPA: 3.7
Skills
Pet care management
Animal health monitoring
Animal safety protocols
Complex Problem-solving
Communication skills
Cash register operation
Cash handling
Customer service
Communication techniques
Analytical skills
Sanitation protocols
Patience and resilience
Animal handling expertise
Care monitoring
Animal care
LANGUAGES
English
Native or Bilingual
Spanish
Professional Working
Timeline
KENNEL TECHNICIAN
Cache Valley Pet Hotel
06.2026 - Current
SALES ASSOCIATE & CASHIER
United Fairy Farmers
12.2024 - 12.2025
University of Cincinnati
No Degree from Some College of Fashion Designing
Fairfield Senior High School
GED