Lilliana Castillo
Gilroy,CA
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Highly experienced customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Counter Help
Panda Express
05.2024 - Current
- Consistently receive positive customer feedback, contributing to an increase in customer satisfaction scores by 15% over 6 months
- Worked effectively with team members to achieve daily sales goals, ensuring efficient service during peak hours.
- Resolve customer complaints in a professional and efficient manner, turning potential negative experiences into positive ones, ensuring customer retention.
- Cross-trained in multiple roles (cashier, cook, etc.), enhancing versatility and ability to support the team in all areas.
Store Associate
In N Out Burger
11.2022 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationship
Education
Mt Madonna Highschool
8750 Hirasaki Ct Gilroy, CA 95020 United States06.2023
Skills
- POS Systems
- Retail Transactions Processing
- POS System Operations
- Managing Cash Register
- Customer Assistance
- Customer Traffic Management
- Thorough Knowledge of Product
- Cleaning and Store Maintenance
- Training Junior Team Members
- Team Collaboration
- Company Safety Policies
- Stocking and Replenishing
Languages
Spanish
Native or Bilingual
Timeline
Counter Help
Panda Express
05.2024 - Current
Store Associate
In N Out Burger
11.2022 - Current
Mt Madonna Highschool
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