Lilliana Garcia
Venus
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2024 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Assistance Coordinator
Envera Health
07.2022 - 03.2024
- Helping Improve communications with patients and providers with standard scheduling and transferring to the right providers office.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Scribe/Receptionist
Dr. Vinay Dalal Pain Management
03.2017 - 07.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
Supervisor/Assistant Manager
Charlotte Russe, Inc
09.2016 - 06.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Education
High school diploma -
Arlington High School
Arlington, TX01.2012
Skills
- Call Management
- Product Knowledge
- Scheduling
- Call center experience
- Account updating
Timeline
Customer Service Representative
Concentrix
03.2024 - Current
Patient Assistance Coordinator
Envera Health
07.2022 - 03.2024
Medical Scribe/Receptionist
Dr. Vinay Dalal Pain Management
03.2017 - 07.2020
Supervisor/Assistant Manager
Charlotte Russe, Inc
09.2016 - 06.2017
High school diploma -
Arlington High School
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