Lilliana Gray
White Plains,NY
Summary
Dynamic professional with a proven track record at Elmwood Day Camp, excelling in problem-solving and effective communication. Demonstrated leadership in high-stress situations, enhancing team performance and customer loyalty. Proficient in Microsoft Excel, adept at fostering positive engagement and achieving results through innovative solutions.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Elmwood Day Camp
White Plains
06.2022 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Babysitter
Various Employers
White Plains, NY
09.2021 - 08.2024
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Customer Service Representative
Rosado Jewelry Service
Manhattan, NY
08.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Science - Health Sciences
Northeastern University
Boston, MASkills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Proficient in Microsoft Excel
Accomplishments
Northeastern University Honors Impact Badge
Timeline
Camp Counselor
Elmwood Day Camp
06.2022 - 08.2024
Babysitter
Various Employers
09.2021 - 08.2024
Customer Service Representative
Rosado Jewelry Service
08.2021 - 08.2023
Bachelor Of Science - Health Sciences
Northeastern University