Lilliana Holmes
Ontario,CA
Summary
With a proven track record at Atlas Air, Inc., I excel in operations management and team leadership, significantly enhancing operational efficiency and safety. Skilled in customer service and Microsoft Office, my expertise in airline operations and staff scheduling has consistently achieved company goals and boosted team morale.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Station Supervisor
Atlas Air, Inc.
Ontario, CA
08.2021 - 12.2024
- Traveled to off-line stations and performed to supervise contract personnel's performance of duties relating to the loading/unloading of aircraft and cargo handling
- Perform all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, catering, security, etc
- Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions
- Keep management informed of any operational issues that may affect/impact operational performance
- Ensure our customers/vendors and employees are current with all operating requirements and focus items affecting ground operations
- Responsible to ensure reliability, performance and safety goals for our customers, vendors and employees are achieved
- Monitor ramp activities and performance to ensure safe and timely aircraft handling
Supervisor of Operations
PrimeFlight Aviation (previously known as Majestic Terminal Services)
Ontario, CA
06.2020 - 08.2021
- Ensure accurate and timely load planning, paperwork to include all required weights, limits, and fuel calculations
- Developed and implemented policies and procedures for efficient workflow.
- Built strong operational teams to meet process and production demands.
- Delegated work to staff, setting priorities and goals.
- Ensures Unit Load Devices (ULDs) are in airworthy condition and load plan reflects the current container inventory status
- Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communications
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Completed all tasks promptly and with minimal oversight
- Calculated freight costs based on destination and weight, recording data accurately to support efficient transport
- Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements
- Monitored shipment progress, tracking movement and delivery confirmation
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies
- Operated equipment such as bag tugs, belt loaders, and tractors daily
Team Lead (Scales and Ramp)
Primeflight Aviation (previously known as Majestic Terminal Services)
Portland, OR
09.2018 - 06.2020
- Controlled turnover by implementing employee-focused initiatives, directly increasing job satisfaction and team morale
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Protected workers from harm with well-structured and consistently enforced safety procedures
- Coordinated logistics for Inbound and Outbound linehaul, organizing resources and schedules to meet demands
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Tracked freight through distribution network with use of handheld scanners
- Prepared for shipments by stacking and labeling different types of freight
- Completed daily pre- and post-shift forklift inspections and reported maintenance needs
- Containerized and palletized loads, balancing weights and securing products against shifting
- Verified shipment quality, documentation, and quantities, refusing unacceptable cargo
- Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements
Lead Dock Agent
Majestic Terminal Services
Ontario, CA
06.2016 - 09.2018
- Satisfied customers with reliable, fast service and efficient problem-solving
- Managed training for new and existing employees to cover topics such as quality control, customer relations, and hazardous material handling procedures
- Kept all areas clean, organized and in line with company professional standards
- Transported items using forklifts and pallet jacks
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Maintained full compliance with legal, health, and safety regulations
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Processed incoming trucks to unload, stage, and store merchandise smoothly
- Tracked computer inventory accurately by frequently updating changes
- Boosted team efforts by backing up fellow warehouse workers in managing incoming and outgoing products
Guest Service Associate
Target
Montclair, CA
06.2013 - 12.2015
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Ontario High School
Ontario, CA05.2010
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Leadership
- Microsoft Office
- Administrative experience
- Data entry
- Security
- Transportation
- Operations management
- Staff scheduling
- Airline operations
- Team oversight
Certification
- DG & Hazmat Cert
- GSC Certified
- 767
- 737
- 747
- 777
- Load Planner Certification
Timeline
Station Supervisor
Atlas Air, Inc.
08.2021 - 12.2024
Supervisor of Operations
PrimeFlight Aviation (previously known as Majestic Terminal Services)
06.2020 - 08.2021
Team Lead (Scales and Ramp)
Primeflight Aviation (previously known as Majestic Terminal Services)
09.2018 - 06.2020
Lead Dock Agent
Majestic Terminal Services
06.2016 - 09.2018
Guest Service Associate
Target
06.2013 - 12.2015
High School Diploma -
Ontario High School
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