Lilliana Jessen
Chattanooga,TN
Summary
Reliable professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through exceptional communication and serving skills. Adept at managing online inventory and fostering a positive dining atmosphere, consistently recognized for maintaining high standards in cleanliness and efficiency. Hardworking, fast-learning, and communicable college student.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Hostess/Inventory
Era Pancakes and Cafe
Wausau, USA
04.2023 - Current
- Work efficiently in a fast-paced environment.
- Earn my wage based on customer service quality, including tips.
- Clean kitchen, serving station.
- Work, register, and seat customers.
- Online inventory/DoorDash managing.
Waitress
Champy's Famous Fried Chicken
Chattanooga, TN
12.2024 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took food and drink orders accurately and promptly from guests.
Retail Sales Associate
Life is Good
Chattanooga, TN
08.2024 - 12.2024
- Maintained visual merchandising standards to showcase the brand's positive lifestyle message.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
Swim Instructor
Woodson and Aspirus YMCA
Weston, Wisconsin
01.2022 - 04.2023
- Instructed young children in swimming techniques to enhance confidence and skills.
- Promoted water safety awareness among children, emphasizing essential practices.
- Supervised children during swimming activities to ensure safety and enjoyment.
- Assisted children in developing fundamental water skills for overall competency.
Lifeguard
Aspirus YMCA
Weston, WI
05.2021 - 04.2023
- Enforced safety rules to prevent injuries and accidents.
- Maintained a secure and safe environment in pool area.
Busser/Restaurant Hostess
Gulliver's Landing
Wausau, WI
12.2018 - 04.2023
- Clean tables, dishes, run food, and fill waters.
- Take orders, prepare food, prepare the bar, and perform general cleaning.
- Provide a sanitary and enjoyable environment for customers.
Education
Diploma -
D.C. Everest High School
Weston, WI01.2024
Some College (No Degree) - Political Science And Spanish
University Tennessee At Chattanooga
Chattanooga, TNSkills
- Intermediate/Advanced Spanish
- Communication
- Personable
- Reliable
- Time Management
- Mentoring
- Serving Experience
- Tutoring
- Busser
- Leadership
- Communication Skills
- Food Preparation
- Cleaning Experience
- Training
- Customer service
Certification
- AED Certification
- Lifeguard Training
- CPR Certification
- First Aid Certification
- ABC Alcohol Serving Permit
Languages
Spanish
Professional
Timeline
Waitress
Champy's Famous Fried Chicken
12.2024 - 09.2025
Retail Sales Associate
Life is Good
08.2024 - 12.2024
Server/Hostess/Inventory
Era Pancakes and Cafe
04.2023 - Current
Swim Instructor
Woodson and Aspirus YMCA
01.2022 - 04.2023
Lifeguard
Aspirus YMCA
05.2021 - 04.2023
Busser/Restaurant Hostess
Gulliver's Landing
12.2018 - 04.2023
Diploma -
D.C. Everest High School
Some College (No Degree) - Political Science And Spanish
University Tennessee At Chattanooga