Lilliana Miranda
Azusa,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Management Supervisor
Homedepot
Covina, CA
02.2012 - 06.2019
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 15 or more personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained and developed personnel to improve safety, employee relations and resolve issues.
- Defined clear targets and objectives and communicated to other team members.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager of Operations
Bally Total Fitness Corporation
Hollywood, CA
01.2003 - 04.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Partnered with vendors and suppliers to effectively manage and budget
- Spearheaded department training to enhance employee performance and boost employee productivity
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Advanced productivity KPIs to achieve key business goals and objectives
- Formulated processes to reduce downtime and financial loss
- Introduced new methods, practices and systems to reduce turnaround time
- Reviewed operations reports to understand numbers and trends
- Prepared annual budgets with controls to prevent overages
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Directed initiatives to improve work environment, company culture or overall business strategy
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Evaluated suppliers to maintain cost controls and improve operations
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
Associate of Science - Business Management
Mt San Antonio College
Walnut, CA06.2023
High School Diploma -
John Marshall Senior High School
Los Angeles, CA06.1999
Skills
- Team Management
- Product Specifications
- Performance Tracking and Evaluations
- Incident Management
- Warehouse Processes
- Customer Satisfaction
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Experience
- Sales Presentation
- Tracking Metrics
- Performance Improvement
- Work Planning and Prioritizing
- Research and Interviews
- Adaptability and Flexibility
- Product Feature Promotion
- Advertising Trends Review
Certification
- Medical Assistant -June 2000 Bryman college,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Management Supervisor
Homedepot
02.2012 - 06.2019
Manager of Operations
Bally Total Fitness Corporation
01.2003 - 04.2011
Associate of Science - Business Management
Mt San Antonio College
High School Diploma -
John Marshall Senior High School
- Medical Assistant -June 2000 Bryman college,
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