Lilliana Ramirez
Huntsville,TX
Summary
Dynamic Apartment Leasing Agent with a proven track record at Atlantic Housing, excelling in customer service and property management. Skilled in lease renewals and fair housing regulations, I effectively increased tenant satisfaction and occupancy rates through innovative marketing strategies and strong negotiation skills. Committed to fostering positive tenant relationships and enhancing community engagement.
Experienced with tenant relations, property management, and leasing processes. Utilizes strong negotiation skills to secure leases and ensure high occupancy rates. Knowledge of building rapport with clients and facilitating successful tenant communications.
Apartment leasing professional with background in property management and tenant relations. Possesses track record of successfully managing leasing processes and maintaining high occupancy rates. Known for strong teamwork, adaptability to changing needs, and focus on achieving results through effective communication and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Apartment Leasing Agent
Alantic Housing
12.2024 - Current
- Assisted prospective tenants through application process, ensuring accurate documentation and compliance with leasing policies.
- Conducted property tours, highlighting amenities to enhance tenant interest and satisfaction.
- Responded to tenant inquiries promptly, providing exceptional customer service to foster positive relationships.
- Maintained accurate records of leases and tenant communications in property management software.
- Supported lease renewal processes by communicating terms effectively to current tenants for retention purposes.
- Participated in team meetings to discuss market trends and develop strategies for increasing occupancy rates.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
Operation Work
Lowman Student Center
01.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Host Trainer
Red Robin
01.2019 - 01.2021
- Trained new hosts on customer service standards and operational procedures.
- Led initiatives to enhance guest experience through effective hosting techniques.
- Developed training materials to ensure consistency in host performance across locations.
- Mentored junior staff, fostering a collaborative team environment and improving retention.
- Conducted regular performance evaluations to provide constructive feedback and support growth.
- Collaborated with management to identify areas for operational improvement within the hosting team.
- Facilitated ongoing training sessions, ensuring adherence to brand standards and policies.
- Promoted a safe working environment by adhering to safety regulations and proper food handling practices at all times.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Proactively identified potential issues before they escalated into larger problems, mitigating risks to guest satisfaction.
- Improved team efficiency with thorough training on company policies, procedures, and best practices.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Conducted regular inspections of dining areas for cleanliness standards compliance and ongoing maintenance needs.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
Education
Bachelor of Science - Engineering
Sam Houston State University
Huntsville, Texas, TX08-2028
Skills
- Fair housing regulations
- Strong negotiation
- Property management
- Real estate laws
- Prospecting clients
- Customer service
- Clear communication
- Lease renewals
- Team collaboration
- Lease agreements
- Telephone and email etiquette
- Creative problem solving
- Customer service expertise
- Unit inspection
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 38 staff members.
- Independently leased 50% of the property’s total units through self-generated leads and individual effort.
- Resolved product issue through consumer testing.
Certification
- Certified OSHA, OSHA - Expires 2028
- Licensed TABC - Expires 2027
Timeline
Apartment Leasing Agent
Alantic Housing
12.2024 - Current
Operation Work
Lowman Student Center
01.2022 - 12.2024
Host Trainer
Red Robin
01.2019 - 01.2021
Bachelor of Science - Engineering
Sam Houston State University