Lilliana Saaleephiw
Lakeville,MN
Summary
Dynamic Training Leader with a proven track record at Panda Express, enhancing operational efficiency through innovative training programs and collaborative learning. Skilled in e-learning development and employee engagement, I successfully boosted team productivity and retention rates, fostering a culture of continuous improvement and exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Leader
Panda Express
12.2022 - Current
- Developed and delivered training programs for new team members to enhance operational efficiency.
- Assessed training needs and implemented curriculum adjustments based on employee feedback.
- Facilitated onboarding sessions, ensuring new hires quickly adapted to company culture and procedures.
- Mentored team members, fostering a collaborative environment that improved skill development.
- Evaluated training outcomes, refining methods to maximize knowledge retention among staff.
- Coordinated cross-training initiatives to promote versatility across multiple roles within the restaurant.
- Led workshops focused on customer service excellence, enhancing overall guest experiences at Panda Express.
- Boosted team productivity by designing targeted skill development workshops and hands-on learning activities.
- Provided ongoing support and guidance for employees post-training, ensuring long-term retention and application of learned skills in their day-to-day roles.
- Promoted a culture of ongoing feedback and evaluation among employees, using both formal and informal methods to gather insights into training program effectiveness.
- Streamlined onboarding processes for new hires, resulting in increased retention rates and job satisfaction.
- Established a learning culture within the organization, encouraging continuous professional development for all staff members.
- Improved overall team efficiency by providing specialized coaching sessions for individual contributors as needed.
- Oversaw day-to-day functions of training department.
- Led daily operations to enhance customer satisfaction and service efficiency.
- Fostered a positive work environment by mentoring team members and promoting teamwork.
General Manager
Panda Express
01.2020 - 01.2022
- Participated in training sessions to learn company policies and procedures effectively.
- Developed training programs to improve staff performance and retention rates.
- Implemented cost-control measures to optimize budget management and resource allocation.
- Coordinated inventory management processes to reduce waste and ensure product availability.
- Analyzed sales data to identify trends and inform strategic decision-making initiatives.
- Established performance benchmarks to monitor operational effectiveness across locations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager
Panda Express
08.2019 - 01.2020
- Assisted in daily operations by coordinating team schedules and ensuring resource allocation.
- Supported management in implementing process improvements to enhance operational efficiency.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Contributed to inventory management by tracking stock levels and assisting with restocking efforts.
- Collaborated with team members to maintain a clean and organized work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Washington High School
Sioux Falls, SD05.2018
Skills
- Team management
- Collaborative learning
- E-learning development
- Facilitation techniques
- Learning management systems
- Training delivery
- Employee engagement
- Team building
- Employee onboarding
- Assigning work
- Client relationship management
- Operations management
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Relationship building
- Documentation and recordkeeping
- Coaching and development
- Self motivation
- Interpersonal communication
- Career development
Certification
Food protection manager certified.
Timeline
Training Leader
Panda Express
12.2022 - Current
General Manager
Panda Express
01.2020 - 01.2022
Assistant Manager
Panda Express
08.2019 - 01.2020
Washington High School
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