Lilliana Stevens
Bedford,TX
Summary
Accomplished and determined food service professional with in-depth experience in the industry. Well versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Food and Beverage Associate
Target
02.2023 - Current
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and merchandise throughout shift.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed planogram changes to floor layouts to comply with logistics.
Internet Sales Associate
Toyota of Irving
01.2022 - 10.2022
- Corresponded with online customers to address questions or complaints about products, policies, or purchasing methods.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed customer inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
General Merchandise Associate
Target
08.2021 - 01.2022
- Marked stock with identification tags and labels to outline information such as storage locations.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Updated merchandise pricing to match new values and special promotional rates.
Assistant Store Manager
Starbucks
12.2017 - 06.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Retail Sales Associate
Bed Bath and Beyond
06.2018 - 04.2019
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Cashier
Kroger
06.2016 - 08.2017
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Richland High School
North Richland Hills, TX06.2018
Skills
- Food safety knowledge
- Cross-Functional Teamwork
- Food presentation
- Mentoring and Coaching
- Attention to Detail
- Time Management
- Work Planning and Prioritization
- Team Building and Leadership
- POS System Operation
Timeline
Food and Beverage Associate
Target
02.2023 - Current
Internet Sales Associate
Toyota of Irving
01.2022 - 10.2022
General Merchandise Associate
Target
08.2021 - 01.2022
Retail Sales Associate
Bed Bath and Beyond
06.2018 - 04.2019
Assistant Store Manager
Starbucks
12.2017 - 06.2021
Cashier
Kroger
06.2016 - 08.2017
High School Diploma -
Richland High School
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