Lilliana Tavares
Boston
Summary
Dynamic and motivated professional with over 5 years of diverse experience in the restaurant industry, consistently striving for excellence and embracing new challenges. Recognized for high energy and the ability to multitask effectively in fast-paced environments while maintaining a strong focus on customer satisfaction. A dedicated team player with exceptional interpersonal skills, committed to upholding industry standards and delivering outstanding guest service through quality products and prompt issue resolution. Passionate about creating memorable dining experiences that leave customers satisfied and eager to return.
Overview
4
4
years of professional experience
Work History
Bartender
Del Frisco's Double Eagle Steakhouse
07.2025 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
FOH Manager/Beverage Manager
Strega Italiano
12.2023 - 12.2024
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Analyzed financial reports such as sales data and labor costs for management review.
- Created daily shift schedules for waitstaff according to business needs.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Assisted bartenders when needed during peak hours or when short staffed.
- Performed opening and closing duties including setting up dining areas, restocking shelves, etc.
- Assigned tasks to wait staff and monitored their performance throughout the shift.
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times.
- Managed payroll functions including timekeeping records for wait staff employees.
- Prepared end-of-shift reports detailing sales figures, labor costs and other operational data.
- Maintained accurate records of reservations, seating times and special requests.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Reviewed feedback from customers regarding services provided by waiters and waitresses.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Provided support to servers when needed during busy periods or peak hours.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Managed reservations system including taking reservations over phone or online booking systems.
- Handled complaints, settled disputes and resolved customer conflicts.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Counted inventory accurately and ordered items according to restaurant needs
Server/Bartender
Strega Italiano
09.2022 - 01.2024
- Prepared drinks according to standard recipes.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Effectively managed multiple tables simultaneously during peak hours.
- Handled cash transactions and operated POS system accurately.
- Demonstrated thorough knowledge of menu items, ingredients, and allergens.
Server/Waitress
Sweet Cheeks Q
08.2021 - 09.2022
- Utilized excellent multitasking skills.
- Brought forth a welcoming, friendly, and energetic spirit.
- Adhered to all company rules and guidelines.
- Helped to train new employees when needed.
- Properly handled all financial transactions
- Worked to support other restaurant staff to ensure the highest level of service.
- Completed all opening and closing side-work no matter what.
- Proper use of BOH and FOH terminology.
- Consistently stayed up to date with all menus and information.
- Made sure all orders placed in were 100% accurate by double checking everything, always.
- Upsell guests on items they might not have gotten otherwise.
- Handled a variety of different sized sections both indoors and outdoors
- Suggested guests items based on my knowledge of the menu (drinks, dessert, main course, etc).
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Brookline High School
Brookline, MA06.2021
Skills
- 6 Years Restaurant Experience
- Fine Dining Experience
- Serv Safe Certified
- Inventory and Purchasing
- Guest Relations
- Excellent Work Ethic
- Advanced Communication Skills
- Motivated Attitude
- Teamwork Skills
- Busser
- Food Runner
- Cash Handling
- Prioritization and Organization
- Fast Learner
- Bartender And Server
- Complaint Handling
- Reservation Management
- Task Delegation
- Team Oversight
Other Employment History
- Cashier, Eagles Deli, Brookline, December 2019 — March 2021 Worked to ensure a positive and hassle-free customer experience, Settled any customer disputes in a professional and pleasant manner, Took orders accurately and efficiently, Ran guests food orders to their table, Provided excellent customer service with a smile, Kept the establishment clean and orderly, Bussed and reset dining room tables, Kept up with all side-work (closing and opening), Packed and administered pickup and takeout orders
- Hostess, Wagamama, Boston, MA, 01/2021, 07/2021, Answered all telephone calls, Coordinated seating and organized reservations, Greeted guests, Opening face of the restaurant, Took guests to-go/pick up orders, Upheld a high standard of customer service
- Camp Counselor, Viking Sports Camp, Brookline, MA, Summer, 2018 — Summer, 2021, Worked with children of all ages, Planned, coordinated, and lead many activities everyday, Lead my group with patience and kindness, Talked to and accommodated all parents for all needs/questions, Practiced sportsmanship and team building skills, Supervised campers from the start of the day to the last camper was picked up, Identified and responded to any issues campers had and when necessary reported concerns to camp leadership
Timeline
Bartender
Del Frisco's Double Eagle Steakhouse
07.2025 - Current
FOH Manager/Beverage Manager
Strega Italiano
12.2023 - 12.2024
Server/Bartender
Strega Italiano
09.2022 - 01.2024
Server/Waitress
Sweet Cheeks Q
08.2021 - 09.2022
High School Diploma -
Brookline High School